225,217+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,217 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Unsustainable
I first signed up for Healthy Paws around, if I recall correctly, 2012, with a late middle age to senior cat. They were fantastic for that cat, so I signed up subsequent pets when the pets were babies. Healthy Paws continued to be excellent from 2012 until about 2019. In addition to murderously expensive annual premium increases, they also have decreased the quality of their customer service. Their premium increases have made their insurance unsustainable and I am looking for options. Their customer service changes have also influenced me to look for other options. They used to be easy to contact, with very helpful and knowledgeable customer service representatives. The reimbursement process used to be lightening fast. The service felt very personal. In the last three or so years, they have become very difficult to contact, and the representatives usually are not especially knowledgeable or helpful. I thinknthey relocated their call centers. The reimbursements take a long time, now, too. I signed up my current pets in 2015 and 2016, when they were puppies or kittens. None of my pets had preexisting conditions and they have generally been very healthy. I feel like Healthy Paws is increasing the rates to an extreme degree. I'm very disappointed with them. I used to recommend them to everyone, but I can no longer do that. I would have to tell people to avoid Healthy Paws. It just isn't what it used to be.
Insurer: Healthy Paws
By: Marnie
You guys are the best he did everything…
You guys are the best he did everything I asked you gave me what I need and my dog Dakota loves you
Insurer: Spot
By: DANIEL J LAVERGNE SR
customer service
I spoke to a women today (lindsey) about a claim and she could not have been nicer and gave me all the answers. I must say that I have never had a problem with fetch and I think they should start a new company teaching customer service!!!!
Insurer: Fetch
By: John
customer service
I spoke to a women today (lindsey) about a claim and she could not have been nicer and gave me all the answers. I must say that I have never had a problem with fetch and I think they should start a new company teaching customer service!!!!
Insurer: Fetch
By: John
Easy sign up and clear options
Easy sign up and clear coverage options to suit my budget. Can't wait to start using the benefits!
Insurer: ManyPets
By: K.Pow
Claims
I submitted claims by fax, and the next day the claims were approved and check mailed to me. We are very pleased with the ease of submitting claims and very rapid response and payment. I also appreciate that an email was sent to me asking how our dog was after her surgery.
Insurer: Healthy Paws
By: Deborah
customer service
I spoke to a women today (lindsey) about a claim and she could not have been nicer and gave me all the answers. I must say that I have never had a problem with fetch and I think they should start a new company teaching customer service!!!!
Insurer: Fetch Canada
By: John
Pets Best kept me informed about the…
Pets Best kept me informed about the status of the claim and helped me follow up to get the documentation needed to settle the claim. Very professional.
Insurer: Pets Best
By: Tom Boston
Lemonade INS. are the BEST!!!!!
Lemonade INS. is the BEST!!!!!
Insurer: Lemonade
By: suquana
First Checkup claim
This was our first time using Pet Insurance. I was pleasantly supposed at how easy the process was! I clicked submit claim and it walked me through everything. It took maybe 5 minutes to submit my bill. I got my approval and the money was direct deposited toy account. Love it!!!
Insurer: Lemonade
By: Ava