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Claims were very easy to do.
The employees I talked to were very helpful and friendly. The process to submit claims was very easy and quick to do. These are my first claims so I can't rate the entire process to final conclusion yet.
Insurer: Embrace
By: Martin Callahan
easy to use
How easy it was to get this policy
Insurer: Prudent Pet
By: James
Would no recommend! The company did not stand by the price…
The company did not stand by the price quote I was originally given, and didn’t give me enough notice of the price change for me to discuss the situation, because their customer service response wasn’t timely. I enrolled my dog as a mixed breed because she is a mixed breed. Embrace doubled my monthly rate because in one area on a vet’s paperwork they mentioned Frenchie mix, one page said Boston Terrier mix, and one said Frenchton. They wrote to tell me that my rate was doubling because I have a Frenchie mix. I feel like I was a victim of a bait and switch, and believe I deserved to be refunded for the two months I paid on a policy that they were no longer honoring. They took advantage of me, and now my puppy and I have to start over with a new company’s waiting period. I would NOT recommend Embrace to anyone. Beyond all of this, the response time was horrendous, which makes me think you would wait forever for a claim to be reimbursed.
Insurer: Embrace
By: Lauren Blackwell
Great friendly service
I phoned in as I had a few questions before purchasing insurance, and the sales person that I spoke with was polite, knowledgeable and very friendly.
Insurer: Trupanion Canada
By: Sharon
my last claim took over a month to be completed I hope my next claim is done alot sooner
my last claim took over a month to be completed I hope my next claim is done alot sooner
Insurer: Trupanion Canada
By: Wayne
Olivia was very helpful
Olivia was very helpful
Insurer: Trupanion Canada
By: Jacob
Tres gentille personne
Tres gentille personne
Insurer: Trupanion Canada
By: Carolyne
Practical
Very friendly, reasonable and not looking to rip you off.
Insurer: Trupanion Canada
By: Priscilla
Extremely satisfied!!
Very quick response
Insurer: Trupanion Canada
By: Jason
Great provider for peace of mind.
You have a very easy system to enter my claims and your process is very quick for reviewing all required documents.
Insurer: Trupanion Canada
By: Martine