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Good service
Good customer service
Insurer: Furkin
By: Sanjana
I don’t normally do these “rating things” but…
I don’t normally do these “referral” things… but here is my exception…. For the past 13 + years we have had Trupanion vet insurance for both our shepherd mix dog and our cat. I have NEVER had an issue with one of their health issues / injuries being covered. They cover 90% of the claims (after your chosen deductible amount has been paid) and they even cover hip dysplasia (that was a priority for us going in with a large breed). Over his 13.5 years our dog had a toe removed from cancer, poly arthritis, a knee replacement (TPLO) and in the end degenerative myelopathy (common in large breeds), and further, for the last couple years of his life he was a regular at our vet getting injections to manage his arthritis and pain in order to allow him to enjoy the years he had left pain free. All covered by our insurance with no hassle and usually paid for direct to the vet before we even left the vet office. After submitting our final claim they seeing what the claim was for obviously knew that he had passed away and they contacted us stating they had closed the account and once again i was very thankful for them being customer service based and me not having to make that call etc to shut down the account. Since we first started with them 13 years ago their prices have increased quite substantially so i know it is not something everyone can or would choose to do… there are many different insurance companies that all offer different coverage options to consider etc and I definitely recommend it if you can. They are not cheap, but for us, they have been worth it ten fold.
Insurer: Trupanion Canada
By: Kim Holtzmann
Very professional and quick to answer…
Very professional and quick to answer questions. Claim process was quick and easy.
Insurer: Figo
By: Frank
fraudulent behavior
After two years of rising premiums for the same plan, we have had multiple denied claims that are clearly covered by our plan benefits. This type of fraudulent behavior is unacceptable. Shortly after renewing our plan, we have canceled our pet insurance and will communicate their behavior widely.
Insurer: ASPCA
By: Christopher Krieg
At first my coverage was great and…
At first my coverage was great and affordable. However, I moved and my premium went up $60. Someone was supposed to call me to go over this change but no one did. Now my policy is up for renewal and it’s more than doubling my original premium price from last year. I also just got an email that it’s planning to go up another 11.84%. When I called to talk to someone they said I could get worse coverage if I wanted a better price. When I signed up, it said that the annual price would go up 25-30% per year but this has been an over 50% increase and I can’t get a manager on the phone to go over it.
Insurer: Embrace
By: Samantha Bell
Good Service
Always prompt reimbursement. Agents always friendly and knowledgeable. We are extremely satisfied.
Insurer: Embrace
By: David Smith
To not pay a claim because more than 60…
To not pay a claim because more than 60 days have passed is nothing more than refusing your obligation. I have many contracts and can not know all the fine print excuses you have for cheating your customers out of legitimate reimbursements. I will not use or recommend this company in the future.
Insurer: Embrace
By: Chuck Higginbotham
claims
Claims are easy and fast to processs. Money is sent right to my bank account.
Insurer: ASPCA
By: donald
Claim was taken care of very quickly!
Claim was taken care of very quickly!
Insurer: Figo
By: Kathleen
Figo 1 year
As long as you follow guidelines, has been easy to make claims. Wish you weren't charged to pay monthly
Insurer: Figo
By: Shannon