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Unethical/illegal business practices
Conducted a medical review and acknowledged they did but did not annotate any preexisting until I made a claim. Per mr Caldwell “ We request medical history from any clinics that we were told about at the end of your pet’s waiting periods even if a medical history was not requested. Zelda’s policy started on 6/25/19, her illness coverage was active as of 7/9/19, and coverage for orthopedic conditions started 12/25/19.” I sent Mariah Gunther the documents and she did not process it back July of 2019.
Insurer: Embrace
By: Andrew Hoffmann
Wish there was an app and a better way…
Wish there was an app and a better way to see what is covered and what is not
Insurer: Pumpkin
By: Sean
Figo really let our family down
Figo really let our family down. They go out of their way to not pay on your claims, even going against what the treating vet has documented. Our vet was so upset she even contacted them directly and they still won’t pay the claim. Do not waste your money.
Insurer: Figo
By: C Adams
Year in Review
Year end always makes me reflect on the ups and downs. Embrace is a definite Up. Great, helpful, smart, knowledgeable staff. Happy Holidays. Katherine Iverson
Insurer: Embrace
By: Katherine
They are there when you need it most with sick pets.
My experience with Pet's Best has been great. The turn around for the claims I've submitted has been very fast. When I've called everyone I've spoken to have been extremely helpful. I am so happy for this help as I have multiple pets that have had illnesses, and I couldn't afford to pay out of pocket for expensive vet bills.
Insurer: Pets Best
By: Margaret
Errors led to delays in reimbursement
Insurance end date was input incorrectly by customer service, so my claims were denied after a month of processing time. After I called to have my end date corrected, it took another month to be reimbursed.
Insurer: Pets Best
By: Maggie Peterson
Worst pet insurance you can purchase
Every claim I tried submitting they tried to say was a pre-existing condition or that it was not covered, but it was always covered before. They will do anything to get out of paying you for legitimate claims for your dogs Illness and their last months they had left the meds they required to stay comfortable was consistently denied.. I think is a horrible way to treat a long time customer for 12 years.
Insurer: Pets Plus Us
By: Darci
So far it has been problem free!
So far it has been problem free! Customer service has been fast and efficient with any questions.
Insurer: Trupanion Canada
By: Wendy
Très simple
Très simple
Insurer: Trupanion Canada
By: Pierre
Trupanion has taken the stress out of having to deal with Ozzys issues.
Trupanion has taken the stress out of having to deal with Ozzys issues. His situation is still ongoing but we know Trupanion has our back.
Insurer: Trupanion Canada
By: Bonnie