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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Understanding and caring
Understanding and caring
Insurer: Pumpkin
By: Charlotte Hodges
Pets Best is great!
Pets Best is great. Our cat unexpectedly passed away and we had our dog decide to eat a tennis ball - two big, expensive events that were unexpected. Unfortunately I cheaped out on coverage and we had limited insurance, but Pet's Best reimbursed us for over $6k on our claims, which definitely helps the financial stress. Since then I've upgraded our dog and other cat's plans to the best of the best, just in case. Totally worth it.
Insurer: Pets Best
By: Stephen Freudenberg
Persons I spoke with always seems very…
Persons I spoke with always seems very polite and helpful
Insurer: ManyPets
By: sharon anderson
I got this insurance thought it’s…
I got this insurance thought it’s Costco they have good customer service but they never paid any of my bills I send the bills but no credit they always ask you to take your pet to vet first and send us the bill it’s all lie.
Insurer: Figo
By: Arsalan
I purchased premium everything
I purchased premium everything. Would more reasonable if actual coverages aligned more to very normal costs of common items. Disapointing to have the first very standard appointment be covered under premium plan at about 1/3 total cost.
Insurer: Figo
By: Benjamin
Pets Bedt is the best
I have referred friends and family to get Pets Best insurance. They have been wonderful working with since my dog got sick. Easy to do the claims also
Insurer: Pets Best
By: Shelly P
This is our third dog and first puppy…
This is our third dog and first puppy and already the insurance has paid for itself. Very highly recommend. Thank you.
Insurer: Trupanion
By: Customer
Just perfect
An incredibly seamless, transparent experience; very human explanations of benefits and options, and very cordial agents every time I deal with the company (for 2 years now, and I am staying for good). I wish my human insurance was as easy and understandable to deal with, I swear !
Insurer: Embrace
By: Irena Khrebtova
Initial call to Customer Service re Premium Increase & Follow Up call with Manager on 12/20/22
Initial call to Customer Service re: unexpected increase in Annual Premium. Representative courteous & professional but unable to address all my concerns. Requested to speak with a Manager. Informed I would receive a call back from a Manager within 24 hours. I indeed received a call back. Manager was very patient with me and listened to all my concerns. Manager inquired if there was anything company could do to improve their Customer Service response and I made some recommendations which he sincerely accepted. Manager then explained rationale for premium increase & apologized for any upset I may have experienced. Manager took an impressive amount of time to remain on the phone with me until I felt “heard”. Manager additionally reviewed claims process for my future reference. Commendable Customer Service Recovery appreciated.
Insurer: Embrace
By: Sue Oravecz
Excellent pet insurance
I have had Embrace insurance for 4 of my pets, over the past 7 years. They are thorough in their records review, to ensure claims are accurate (which I appreciate to keep costs down for the customer), but once your claims have been verified, they explain everything well and make payments quickly.
Insurer: Embrace
By: S Cothern-Ball