209,470+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,470 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Amazing service after my two dogs spent…
Amazing service after my two dogs spent a weekend in the Emergency Vet Hospital. Reimbursement for their costly treatment (possible toxin ingestion) was fast and easy to file.
Insurer: Spot
By: Teresa Brumlow
Excellent experience!
Excellent experience!. It was so fast and smooth. I submitted the required documents and I got the money right into my account within two weeks. Great work Spot team.I highly recommend Spot pet insurance. 5 star, 10/10 rating. Thanks a lot for your services.
Insurer: Spot
By: Anurag Misra
Customer care is easy work with
Customer care is easy work with
Insurer: MetLife
By: customer
Prompt review of claims (usually)
Prompt review of claims (usually). The last couple of times it's been an extended wait for claims to be covered but I attribute that to the recent updates on your site.
Insurer: Pets Best
By: Kevin Roberts
Not sure if this is worth the hassle
I have been trying to get a claim paid since October. Part of it was my fault—I didn’t provide the proper proof of purchase—but the remainder has been slow customer service and horrible app and website experiences. I found the proper proof of payment and have emailed it at least three times for processing. My claim was closed due to not sending in proof of payment. I spoke with a customer service rep who indicated I needed to submit a new claim, referencing the old claim, which I did. Now I’m getting emails saying the new claim is incomplete. The app and website won’t allow me to upload the information—I keep getting error messages. I have sent screen shots of the error messages in with my emails (I can’t be the only one having this issue!) and get crickets. Hold times are ridiculous and when I did get through the rep said they would handle the problem which they haven’t done. I just adopted two kittens and was going to add them to the policy, but why bother when all I am getting is frustrated! Also, every time I sign in on my iPad I get the message that I’m using a new device and have to wait for an email in order to login again. Whatever system upgrade you had in the fall created more issues than it resolved. I’m not sure I’m going to renew this policy.
Insurer: Pets Best
By: Carol Poss
Quick review and reimbursement
Quick review and reimbursement. thank you!
Insurer: MetLife
By: Erin Orsaris
The app is easy to use..
The app is easy to use... Just upload a pic of the receipt and submit your claim.
Insurer: MetLife
By: Glenn M
I am just incredibly grateful to…
I am just incredibly grateful to whomever helped with my very first claim. I did not receive the check in the mail. I am very new to Embrace and just recently updated my direct deposit. I was initially told that the check had to be reissued which would have taken time. THANK YOU to whomever noticed my direct deposit set up and went that route instead. I received an email letting me know and was relieved
Insurer: Embrace
By: Meria Kolathu
Quick reimbursement on medication
Quick reimbursement on medication
Insurer: MetLife
By: Juliann