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A great relief to have Pets Best…
A great relief to have Pets Best Insurance. We have had a policy for 4 years with small claims. Over the last month our terrier was suddenly very sick. She received great life saving care but the bills were very high. Thankfully Pets Best covered all the bills ina timely manner . This company is outstanding !
Insurer: Pets Best
By: Susan
Easy to use and upload claims
Easy to use and upload claims! Researched a bunch and Pets Best was the best one for my cat. Great customer service as well.
Insurer: Pets Best
By: Customer
I have not been reimbursed for my claim
I have not been reimbursed for my claim
Insurer: Figo
By: customer
Buyer beware
Buyer beware, Trupanion has a separate deductible for each condition, good for the life of the pet. They claim it's for the customer's benefit because the deductible doesn't reset every year. This is stated on the coverage page, but I don't remember reading about this when I applied. Our dog had several curable conditions this past year that exceeded the deductible when added together, but we got no reimbursement because they were separate conditions. So the way I see it, the only thing this policy is good for is for long term chronic conditions that don't get resolved within a year, or expensive surgeries. Addition: I read the reply and nowhere in my application did it say that the per illness deductible is optional. I also looked through the Trupanion website and the only place I could find that even mentions the deductible policy is under a link in the fine print to download a state by state sample copy of the policy. Even there, it says that once the deductible is met for that condition they'll continue to pay, but the reader has to infer that this means there could be multiple deductibles going on at once. Feels pretty deceptive that this policy isn't clearly discussed on the main website page.
Insurer: Trupanion
By: Marge Lee
Everyone that I have had the pleasure…
Everyone that I have had the pleasure of speaking with has been super helpful and very nice. I lost my sweet Bichon and they were very helpful during a very difficult time for me. Very good about explaining everything.
Insurer: Pets Best
By: Jeanne Davis
Help with my claim for my sweet Buddy
A+
Insurer: MetLife
By: Kay Maclee
The best experience
I’ve had pet insurance on my last 2 dogs and FIGO is absolutely be the best user experience that I’ve had. There is no guesswork, and you’re guided through the claims process step by step. The coverage and options are the best that I’ve researched and I will use this company for all future pets.
Insurer: Figo
By: Sara
Very efficient service.
The claim was processed from start to finish in 2 days. Based on my experiences with other pet insurance companies, this was lightning fast!
Insurer: Embrace
By: Alfred Hebert
Quick, Simple and Highly Recommended
Honestly, we had never given pet insurance a thought. Upon purchasing our pup, the Breeder gave us a 30-day policy. Thank goodness! Unfortunately, our dog became fatally ill. Luckily the Trupanion Insurance took care of the large vet bill. The claims process was simple and fast. We will definitely be getting another policy.
Insurer: Trupanion
By: S D
Collecting deductible more than once for same condition
This happens from time to time with Trupanion. Medications that they have been covering for several years are treated as a new condition so they can collect a deductible. The only way to get it fixed is appeal and I believe they expect most people won't go to the trouble to appeal Other than that its a good company, but now I have to waste my time and the Vet's time.
Insurer: Trupanion
By: David Neaves