225,186+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,186 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent Customer Service
We lost one of our pets a couple of months back. I called in to cancel the monthly premiums. The Customer Representative was very polite and apologetic of our situation and was promptly able to refund the premium that had already gone through after the pet's demise. My second interaction was last week, where I submitted a claim for my other pet's lumpectomy. This claim was processed within a few days of submission and I was kept informed throughout the process.
Insurer: Fetch Canada
By: Pervez
Happy Customer
Pets Best's website is easy to navigate and filing claims after my Bourbon visits the vet. All the claims are reviewed in a timely manner. The prices of the insurance offers is reasonable to me as well!
Insurer: Pets Best
By: Deidre Tharp
I was impressed to receive a call from…
I was impressed to receive a call from your customer service person, explaining in detail the policy, how claims work, and encouraging me to register on your site to more closely follow my account. Very helpful!
Insurer: ASPCA
By: Sheila Trasp
Never received my account number but…
Never received my account number but had no problem taking my money
Insurer: ASPCA
By: Rachel Groves
The insurance plans are very…
The insurance plans are very deceptive/unclear and the customer care representative has been very cold. The customer care representative seemed very cold and was vague and we had to dig in to get information out of him.
Insurer: ASPCA
By: Pooja Sargur
Love Petsbest they pay claims fast.
Love Petsbest they pay claims fast.
Insurer: Pets Best
By: Ellie Schepp
So far so good
So far so good. I have not had the opportunity to use it yet and I am thankful for that! I do have peace of mind now and picked a plan suitable for my needs.
Insurer: ManyPets
By: DJ
Loved Pets Best when I started out…
Loved Pets Best when I started out until I started having claims. Recent claims are for a dog that is older. But, I am paying for that!!!! His most recent wellness visit resulted in the vet finding a UTI. You processed it as the reason for the visit then denied half of the wellness benefits (the urinalysis and bloodwork). So, does this mean that you will continually deny the bloodwork and urinalysis from wellness visits (their annual check ups) if the vet happens to find something? In addition, he has been having a reoccurring muscle soreness in his back legs resulting in limping. each time we brought him to the vet. there was no real diagnosis (which is stated on the title of the claims I submitted) and you denied the medication and vet visits saying that it was a pre-existing condition. Yes, he had a muscle strain previous to me starting his policy. But, they are random. The muscle would heal, just as in a human who strained something because they ran to long (which is what he did). Then you might pull another muscle in the same area, just like he did!! So, does this mean every time he has any issue with his back legs, you will deny the claims because he has had some kind of issue before? The vets have clearly said that there is nothing wrong with his joints, tendons or other. Just strained a muscle. could even be a different muscle in the leg. But you will now consider anything related to that leg as preexisting. Will likely cancel all policies.
Insurer: Pets Best
By: Jodie Brodack