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Submitting invoice
Even tho the vet techs know the system to connect with you , the steps seem never ending. I've given up on email or iPhone for submitting invoices, just mail them.
Insurer: Trupanion
By: Pat and Jim
They make cancellation as confusing as possible to lock you in
I fortunately haven't needed to submit a claim for my pet so I cannot speak to how they process claims. However, the rates went from $29/ month to $73 for my single cat. I cancelled on August 28th via email, received a response on September 2nd that the cancellation was backdated 8/29 and yet was charged 9/8 the full premium amount. I filed a complaint with the Colorado AG due to how the company handles cancellations as both California (where the policy was started) and Colorado (where the policy was most recently active) require companies that have autorenewal, allows customers who sign up online be able to cancel online which Pet's Best doesn't offer. In violation of both CA and CO law. To rectify this, I ended up calling in, 1st rep was great, I really wish I got her name because she was wonderful. Second rep Erin had an attitude from the get go like she personally was affronted that I wanted to cancel my account, said she couldn't give me a timeline for cancellation. I obviously had questions, because there hadn't been clear communication on the cancellation process but Erin started getting angry and when I asked her why is she so upset when it wasn't her money she started crying which was crazy. I've never dealt with someone customer facing get so emotional, like out the gate started the call with an attitude. I the customer shouldn't have to ask a rep 3 times to check their tone and not to get upset because a customer has questions. Luckily a supervisor was able to join the call with a clear head, immediately processed the refund and the made sure the cancellation was actually completed effective immediately. Will never go with Pets Best again tbh, I don't want to deal with crazy increases and hard to reach/confusing customer service department. Big shout out to the supervisor Sebastian, he knows how to deescalate and communicate clearly with customers. Erin, please take a few days off and reset, it was too early in the morning to already be that worked up about customers. I'm so serious when I say that the day literally just started.
Insurer: Pets Best
By: Brittany
You never think you are going to need…
You never think you are going to need pet insurance, certainly not until your pet is older, but knowing Trupanion was there gave me such comfort! My seven year old Lab suffered an FCE. Instead of worrying about how to pay for his care, I could concentrate on getting him well. Trupanion is covering even his rehab and acupuncture care. What a great investment!!
Insurer: Trupanion
By: Phyllis
WORST EVER
Absolutely abysmal - a total scam. (Just read the zillion awful reviews on the BBB pages) Had accident coverage for my cat who threw up blood one day. Vet did bloodwork and examined him and determined he’d eaten something weird and was fine (which he was, thankfully). Spot denied my claim (over $600) repeatedly saying he was ill. He’s never been ill a day in his life - which my vet tried repeatedly to dispute (as did I). The bloodwork was clear and there was literally nothing that would lead to that false conclusion. Did they care? Nope. BOTTOM OF THE BARREL
Insurer: Spot
By: Kristen
Amazing support
Amazing support, quick review and approval
Insurer: Trupanion
By: Dana
Trupanion Constantly Raises My Rates
Negatives include: that you raise my rates every opportunity you get. You charge my full deductible for every single bump that's removed from my dog - claiming they're different types of bumps. Outrageous. A mass removal is a mass removal and should be categorized as such. While I'm grateful to get some money back on some claims (not all), I question whether paying the monthly rate plus my deductible plus getting zero reimbursement for exams, medicine, or taxes is really worth it.
Insurer: Trupanion
By: KAlex
This company has been a game changer
This company has been a game changer. Huge help with vet bills! Mugsy & I say THANK YOU!
Insurer: Trupanion
By: Sandy Stankiewicz
Raving Fan
We had an emergency situation and once they had the paperwork we were reimbursed within 48 hours. I have told all my friends they need pet insurance!
Insurer: Trupanion
By: Laura
Been looking,& searching
Been looking,& searching. Best coverage for my baby…TY
Insurer: Prudent Pet
By: Jul_rammsn.com
I had a great experience with trupanion customer service
I had a great experience with trupanion. I was able to get the care I needed and not worry about costs. Trupanion responded to the ER fast and within minutes I knew what I would pay. I paid a fraction of what it would have cost to take care of the puppy. If you’re thinking about getting this insurance. Thank no more you never know when a situation is going to occur and it is better to be safe than sorry.
Insurer: Trupanion
By: Dr Melissa Ramsey MSN, RN, FNP