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Pet parents across the U.S. and Canada have left over 224,949 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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It beggars belief
When I applied for insurance, the customer service staff told me that the extra cost of canceling the insurance was only about $10. However, I paid about $130. The explanation given is that the customer service staff was wrong! How much should the reputation of the enterprise be worth? They admitted their employees' mistakes, but said they could do nothing but say sorry. This is a very surprising answer. I was lucky to have lost only a little money. It's hard to imagine what would happen if there were a large insurance claim.
Insurer: Sonnet
By: Nicolay Dai
Healthy Paws Claim Proceesing
Healthy Paws did a great job in processing my dogs' vet bill for an endoscopy he needed to retrieve a foreign object he swallowed; now I have my happy dog back. Healthy Paws had everything completed with just a few days. Thank you so much!
Insurer: Healthy Paws
By: Doug
Appeals take 3 months
I was very disappointed with PetsBest. In December, my cat was diagnosed with asthma. Although I got a letter from my vet stating that he did not have a pre-existing condition before the start of my cat's insurance plan. Although they are fairly quick about making decisions when it comes to claims, they take FOREVER (3 months) to answer appeals. I went through 6 months total since I appealed their decision twice, and both were denied. After that, I decided to cancel the plan because I can't trust them to reimburse me and take care of my pet if I need it.
Insurer: Pets Best
By: Amanda
Love spot!
Would recommend spot to everyone! Nothing but great experiences!
Insurer: Spot
By: Laura
Love spot!
Would recommend spot to everyone! Nothing but great experiences!
Insurer: Spot Canada
By: Laura
My dog rubbed or licked something and…
Update: her vet visit was well after we started paying and this response is NOT what they claimed in response to the claim. What a waste. My dog rubbed or licked something and got an infection on her face but bc she already had allergies in general they denied my claim and expect me to gather over a year of records to appeal despite what is clearly stated as a possible bug bite, food reaction, etc. They'd be covering less than 200 dollars, I can't imagine these cheap skates who don't even have anyone other than General customer service reps talk to you would help me if something worse happened. These people are just lile the rest if the insurance garbage that gives insurance a bad name.
Insurer: Pets Best
By: Jessica Tozzo
Highly Recommended!!
Highly Recommended!!! So glad we got this soon after adopting our cat. He has had way more problems than we thought but it does take away a bit of stress knowing that we are covered. They are super quick to process and payout claims and we have already gotten way more back than we paid in premiums. Get it early since pre-existing conditions aren't covered!
Insurer: Healthy Paws
By: Priya Mo Patel
Quick and excellent service
Quick and excellent service. I don’t regret my choice for my Summit. The claims are easy to do and the answers to my questions always answered.
Insurer: Trupanion Canada
By: Mélanie Tessier
Great customer service
Great customer service. Very friendly and helpful. Great options.
Insurer: ManyPets
By: Melissa Marino
Not only is your website easy to…
Not only is your website easy to follow, ASPCA had a representative call me just to make sure I understood my policy and to see if I had any questions. I have such peace knowing I can properly take care of my kitty.
Insurer: ASPCA
By: Natalie Elliott