222,278+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,278 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Good service
I already have one dog covered by ManyPets and have been pleased with the service. I just adopted another pup so I signed him up this morning. Todays service was excellent.
Insurer: ManyPets
By: Jen
Great experience with Trupanion
My 4 month old puppy got very ill and was hospitalized for a total of 3 nights. This was very stressful and as you can imagine, the vet bills started to rack up. Submitting the claims was extremely easy. After submitting my first invoice, I needed to contact customer service (for an issue on my end) and I recieved support immediately and my issue was resolved within minutes by a very kind and helpful customer service representative. Before all my claims were approved, I calculated how much I thought should be approved and was relieved when I got notice of approval and it worked out to be what I calculated. Nothing is hidden, everything that is covered and not covered is very transparent. I am very thankful for Trupanion for giving me peace of mind that I will be able to get my sweet puppy the medical care she needs without the need to worry about finances. I love that I could adjust the premium/deductible to find what worked for me and the fact that I can increase my deductible and lower my premium at a later time if I find the premiums difficult to manage. Also, I love the fact that the premiums will not go up as she ages and will only go up due to inflation. If you are thinking of getting a puppy, I recommend you consider going with Trupanion. Get it before any health conditions arise so that there are no pre-existing conditions and everything is covered.
Insurer: Trupanion Canada
By: Lindsay
Thank you for making a difficult situation easy
The Lemonade team is amazing! They answered all our questions, worked with the vets office to obtain documentation, and quickly processed claims (like 1-2 business days tops). I wish human health care companies were as easy to work with. Shout out to the person(s) who thought to include the cute animal gif in emails. It really makes me smile.
Insurer: Lemonade
By: Lauren
At first Sonnet was great
At first Sonnet was great. We own multiple rental properties and everything worked great. Today I received an email saying that they can't renew one of my policies and in chatting with Bret online this morning I was told that the can't tell me whether or not they will renew my other policies as well. I was told that the underwriters simply chose to not renew the policy. This if fine but they wouldn't tell me why and more importantly they wouldn't tell me if my other policies will be renewed either (all at different dates in the future). Unfortunately this means moving all of our policies out of Sonnet now because I wasn't permitted to speak with someone. I asked Bret a number of times to speak to someone and was simply given standard lines of that isn't possible. It is Sonnet's choice on whether or not to renew rental polices but as a purchaser I would expect some courtesy to tell me if they are simply getting out of this type of insurance or not. That helps me decide what to do. It was a great interface and experience, just not respectful unfortunately of basic questions and when you do want to speak with someone you're not able to (unless you're buying a policy).
Insurer: Sonnet
By: Larry Mitchell
Fast and Easy Claims
Trupanion is very easy to work with. Claims are handled usually within a day or two. They are very responsive and timely too. I am very grateful fir Trupanion insurance.
Insurer: Trupanion
By: Lee Ann
New to Healthy Paws
I recently switch pet insurance providers to Healthy Paws. I never had to make a claim previously, but my dog recently needed a major surgery. The representatives were great in walking me through the process and ensuring timely processing of my claim. I highly recommend Healthy Paws and will be using them moving forward for any pets I welcome to my family.
Insurer: Healthy Paws
By: Beth
Easy to use
Maybelle was hurt and it was so easy to file and claim , customer service agent was wonderful
Insurer: Lemonade
By: Kecia
efficient service
It is easy to do the claim and you get the money on the same date. Highly recommend this insurance.
Insurer: Lemonade
By: Lingyan
I have read a lot of reviews
I have read a lot of reviews. I have seen the low rating and the high rating reviews. I am troubled by the low rating and the outcry by some owners, whom I believe are great owners that are frustrated. On 2022/04/25 my Shiba, who is 12, had another allergy treatment which was 90% covered. A gentleman asked me how my experience was and I said I was only denied one claim for a luxating patella that was flagged prior to insurance. Ever since then it has been easy. He told me his experience being a little turbulent and I asked if he adopted an older dog, which he said yes to. His dog was 6. For anyone that gets a middle aged dog, understand there is a good possibility there are preexisting conditions. For anyone complaining about the premiums...it is a business. Nothing is cheap. You are hoping that you can be like the 70% of us that don't have anything major occur....and want it to be cheap. For those that experience large bills, the insurance pays off. That is why it is called insurance. If you think you are paying too much, but never get use out of the insurance then you have been fortunate and done your pet a great service. I paid diligently for years with very little to claim. I have made over $5k of claims since October of 2020. I have never had a hassle and haven't had to talk to anyone. My vet submitted claims and my dog received treatment. There is a mindset of setting aside money every month. That is a very thoughtful and responsible thing to do. As I wrote before, this is insurance. You are hoping to be part of the general 70%. In the event that you are in the 30%....and you have something that's not pre-existing like cancer or getting hit by a car, then that also gives you something to think about. I am thankful for the care my dear companion dog is receiving. I know she is getting up there in age and I am beside myself knowing our timeline together is narrowing. My experience with Trupanion is they took cost out of the equation for top notch care. This has increased the quality of my beloved best friends life as she heads into her final chapter. Thank you Trupanion!
Insurer: Trupanion Canada
By: Wicket's Guardian