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indifferent, incompetent adjuster/process
I filed a claim on September 16th of 2022, and finally received a meaningful response yesterday, January 19th 2023, but only after I cancelled my policies with Embrace. Despite my sending a number of emails explaining the situation, the adjuster at Embrace failed utterly to respond, process or explain what was going on with my claim for five months. The adjuster also was unable to acquire the records from my current vet, despite my being able to get them via email within an hour of requesting them. I see absolutely no point in having insurance for a dog if the company either fails to process the claim in a timely fashion, keep the customer informed of what is going on and acts proactively to keep the ball rolling. None of this happened.
Insurer: Embrace
By: Lee
Ineffective so bye bye dodo
I just canceled my policy after approx. 6 months of “insurance.” Only one claim was submitted and they drowned me in paperwork requests therefore, I phoned in and spoke w agent and my vet and had all paperwork resubmitted. (Claim is about $300. N deductible is $500.) just received another request for additional paperwork. If I having such issues with a small claim a larger claim has a stronger potential to follow suit. I paid more in premiums than my vet bill. Bye bye dodo
Insurer: Fetch
By: Teresa Borstelmann
Having Healthy Paws gives me a peace of…
Having Healthy Paws gives me a peace of mind when dealing with an already stressful situation (sick or injured pet). I would not be without this insurance for my 4 legged family member. I highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Gail Hastain
I signed up for this insurance for my dog
I signed up for this insurance for my puppy and when my daughter got her puppy I referred her as well. I have another insurance for my older dog and the coverage is not nearly as comprehensive and the cost is exponentially more. I would love to switch him except for the pre-existing conditions. PetsBest covers the claims including the doctor visits whereas my other insurance tries to write everything off and reduce all the claims.
Insurer: Pets Best
By: Patricia C Van Haren
Have always had great response time and…
Have always had great response time and service from Embrace. Have recommended them often.
Insurer: Embrace
By: JohnQ
I’ve had excellent results with them so…
I’ve had excellent results with them so far. I was skeptical at first. So far they have paid claims up to 90% for my dogs ears. Very pleased. Fast and easy!
Insurer: Pets Best
By: Grace Casali
Preventive Essentials
I’ve filed two “preventive essentials” claims for my new puppy and both were paid directly into my checking account less than a week after submitting the claims. I’m very pleased with the service so far.
Insurer: Pumpkin
By: Sue Eisenhart
Easy
Routine visits are easy to fill out a claim for. Claims have taken anywhere from 3-30 days to process. Major peace of mind when I had to make an emergency vet visit when Mr. Mitten came down with something. Only needed to worry about him and not the bill. Decent price per month for 2 cats. The website works better than the app. The app needs an update, as it barely functions.
Insurer: ASPCA
By: Sam
Customer service helpful and quick claim
Customer service helpful and knowledgeable. Very fast reimbursement. Approx 1 week from time of claim.
Insurer: Embrace
By: Michael Sullivan
Always a great experience
I did so much research on pet insurance and I am beyond happy I went with Pets Best. I have had no issues at all and it gives me so much reassurance knowing I can make the best decisions for my fur babies care, wellness or sickness
Insurer: Pets Best
By: SRJ