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Trupanion Abandoned Us When We Needed Them Most
I’ve had Trupanion for about a year and a half, paying a high monthly premium to make sure my dog would be covered in case of emergencies. Unfortunately, when we needed them most, they completely let us down. My dog recently had to undergo emergency surgery to remove bladder stones. It was a stressful, heartbreaking situation, and the vet bill came to over $3,000. I filed the claim with Trupanion, expecting that this is exactly the type of serious, urgent medical issue pet insurance is supposed to help with. To my shock, they rejected the claim outright and provided no coverage at all. Not only was this financially devastating, but it also felt like a betrayal after faithfully paying into their plan for so long. When you’re paying top dollar every month, you expect peace of mind and support in emergencies—not excuses and denials. I would strongly caution other pet owners to think twice before trusting Trupanion. In my experience, they are not there for you when you and your pet truly need them.
Insurer: Trupanion
By: Brandon Kittle
Peace of Mind Insurance
I will admit pet insurance is not cheap and the premiums rise as the pet ages but having pet insurance for the unexpected gives me an extra measure of peace knowing that my dog’s treatment is covered and that I have options when it comes to choosing treatment and care. My pet has been insured since I purchased him from a breeder at 9 weeks of age. He is now 9 years old. I only had to use the insurance when as a 4 month old pup he ingested a small amount of a poisonous substance (for a small pup). I was able to get him to an emergency vet hospital where they immediately flushed his system and due to his young age, kept him over the weekend to monitor his vitals. I was even able to visit with him at the facility for their Sunday “family” visit. The vet’s office submitted the claim on my behalf and I was able to pick up a healthy pup on Monday morning. Having pet insurance cover most of his care gave me tremendous peace of mind and I am glad that as a loving owner I could give my baby the best of care. Yes his premium increased when he turned 8 years old but since my employer covers my Medicare premium, I am able to continue paying the premium for my now senior dog so that he can get the senior care that he needs as he ages. I am a very satisfied customer.
Insurer: Fetch
By: Robin West
Pleased so far.
We have been with them for over a year now and have had many claims due to our fur baby have so many issues his first year. We got reimbursed for the majority of it within a day or two. The only thing negative I can say is our monthly payment went up about 20-25$ maybe because all the claims.
Insurer: Embrace
By: DAWN THOMAS
I am so grateful for Fetch Pet
I am so grateful for Fetch Pet - they helped us through our dog Rudy’s recent lymphoma diagnosis. Knowing that many of the costs were covered during a really difficult time meant we could focus on getting Rudy the treatment he needed rather than worrying about how much it cost. Submitting the claims was so easy and I was reimbursed for covered expenses quickly every time. Only once did they ask for more information other than what was submitted, and that was my fault because the claim didn’t include proof of payment the first time. Their customer care team has also been helpful in answering questions about our policy and easily reachable via online chat. I tell everyone I know about our experience with Fetch Pet and highly recommend this company if you love your animals.
Insurer: Fetch
By: Joy De Bach
CARLY was very helpful in answering all…
CARLY was very helpful in answering all my questions and helped me to feel good about my choice of plan.
Insurer: Fetch Canada
By: Maureen Cowling
Worth every penny
They offer reimbursement for annual check ups. The rates are very fair. You can pick whichever vet you want. Claims are easy and reimbursement happens quickly. Highly recommended
Insurer: Fetch
By: Susen St peter
Speedy reimbursements
Embrace always takes good care of our Lily. Reimbursements are as expected and speedy!
Insurer: Embrace
By: Donna R M
Trupanion was such a life saver for me…
Trupanion was such a life saver for me and my dog Kuma. She needed a very unique and new surgery. While I was still standing in front of the receptionist looking into it costs, Trupanion got back to her and had an answer for me. This made me feel so comfortable to say "yes" lets do it. I have never seen such a quick response. keep that up and I will stay with you forever.
Insurer: Trupanion
By: Holly Uchida
fetch
Josh was personable and informative. He was straight to the point but also empathetic.
Insurer: Fetch Canada
By: Patrick Henson
Reading is fundamental.
I followed the directions for submitting Zaxx claim and they handled it without any back and forth conversation. I did not have to call, write or email to have my claim settled. Very good service
Insurer: Spot
By: Claudia Taylor