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Very fast and easy to use it’s been a…
Very fast and easy to use it’s been a great help
Insurer: Pets Best
By: Charles
Quick and easy
It’s super easy to submit a claim through the mobile app and they reimburse you quickly
Insurer: Pets Best
By: Mary Lake
Ear infection is "pre-existing condition"!!!
My dog had an ear infection in August 2021 and went to see his vet in December 2022 for another treatment. In between these two visits, I switched my dog's insurance to Figo because I saw their ads in Costco magazine. Being a long-time Costco customer, I thought Figo would be a better pet insurance company. I'd never thought that Figo declined my claim because my dog's ear infection is a "pre-existing condition". If I knew, I'd never switch to Figo.
Insurer: Figo
By: customer
The customer service representative was…
The customer service representative was very polite and extremely helpful answering all of my questions when I called .
Insurer: Pumpkin
By: Ilyssa Sherman
The service you can count on
I made my first claim on wellness spending days after signing up The customer service responded promptly. In less than a week I received direct deposit. Impressive.
Insurer: ManyPets
By: Fang Bai
New to Spot Insurance. The sign up process was quick and the…
The sign up process was quick and the online platform made the process easy. Hopefully the rest of my experiences with Spot will go as well.
Insurer: Spot
By: Pet ClemmonsParent
It is difficult for me to bring a…
It is difficult for me to bring a picture file from my phone to the webpage.
Insurer: Embrace
By: Kathleen Haley
Buyer Beware
Buyer Beware When I inquired about Trupanion insurance, the rep on the phone was wonderful. What they don't tell you, is that anything you say to your vet during the waiting period will be noted and used against you as a pre-existing condition. My puppy ate a sock and I brought him to the vet on 1/4/23 (this was my first day of accidental coverage) and on 1/5/23 he needed surgery to remove the sock. Trupanion denied my claim stating that it was prior to my coverage for accidents and it wasn't because coverage began on the 4th. They are calling it a pre-existing condition and will never cover that type of claim. Research other pet insurance companies and talk to people who have Trupanion before signing with them. Never ask your vet anything. When we first got my puppy, I thought he was itching a lot. I asked the vet about it and the vet made that notation. The vet told me to try different food (which was not noted). The itching stopped. Since I asked the vet about the itching, Trupanion noted this and stated in my pets summary that if something happens with itching it may not be covered. If you have Trupanion, you cannot talk to your vet (vets write notes of what you say and leave it at that) or else it will be considered a pre-existing condition. Trupanion does not tell you anything negative when you call to inquire about the insurance. I am very unhappy with Trupanion. I never had pet insurance before because I really didn't think any pet insurance would really cover anything. I'm thinking I was right to begin with:( Amy LaGrangeville, NY
Insurer: Trupanion
By: Amy
Carl was patient
Carl was patient, listened and made sure I was taken care of! Carl went above and beyond to help me and both my pets. He is truly an asset to your company!
Insurer: Nationwide
By: Vicky Williamson
Lifesaving pet insurance!
My dog Annabelle and I have been with Petsbest for a few years now and it's been nothing short of a life saver. Anna didn't have health problems at the beginning but she was getting older and I wanted her to be covered and safe. She ended up having some health concerns a while after our coverage and we were at the vet pretty frequently. Every time I submitted a claim it came back approved. I've never once had an issue filing, and ive had some expensive visits. Going to the vet now isn't financially stressful anymore and I know I'll be covered. I have a policy that covers 90% and unlimited vet visits. I do pay a high monthly premium but Anna is worth it. Plus she's a bully breed so you pay based on breed. There is usually a wait for claims as well. Sometimes it's a week and others take 3 weeks to a month for reimbursement. The high premium and wait time is worth it. One other thing, your dog should be in good health and you have a 6 month period for an illness to be covered. Its all on their website. Highly recommend Petsbest insurance.
Insurer: Pets Best
By: Jaclyn OShea