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Horrible insurance, liars and thieves
The folks you talk to to start a plan, super nice, informative, and friendly. But once they got you, then you talk to claims department. I paid for the extras with Hereditary Plus. We ended up having a claim, our baby has Alopecia. Paid about $900 for treatment, meds, visits. Turned it in. Was informed our claim was denied due to preexisting conditions. I called in talked to someone in customer service. They said they do not cover preexisting conditions. I told them it’s a congenital hereditary condition, so my plan should cover it. The guy then told me I could file a redetermination request form but he doubts it would change anything. I told him you guys just use whatever you can to squirm out of a claim??? He said yes sir! I asked to speak to a manager, he said okay went to transfer me and hung up on me. This company is the worst most lying unethical pet insurance company out there and shame on The AKC for recommending them. Stay away!
Insurer: AKC
By: Stephen
Latest 1 comments
I’ve been with this insurance since Oct. last year. I signed up for because they are only one who pays for pre-existing condition. It says 365 days waiting period. If they told you pre-existing, didn’t they tell you to wait 365 days to cover ? I was wondering… Did you switch to other company?
I haven’t received any documents about…
I haven’t received any documents about my membership since joining. It’s been a week. I would like to register so I can be set to go to make my pet an apt if I ever need to. We are moving so I would like to take him to get a annual check up.
Insurer: Spot
By: Brittany Rowe
Embrace pet insurance affordable and is…
Embrace pet insurance affordable and is the best for my pet and the reimbursements are fast . I would highly recommend them for your pet needs .
Insurer: Embrace
By: Princess
Great customer service!
Great customer service!
Insurer: Spot
By: Joy Gironda
Money spent with very little in return
We have been paying $80+ a month for years to Pet's Best and we hardly ever get much back from them at all for our dog Rocket's Vet bills. With every claim submitted there's always some excuse or vague technicality they come up with. A total insurance ripoff. We're considering taking our business elsewhere if they don't start helping pay our Vet bills better than they have been. And believe me...we're not their only customers thinking the exact same thoughts!
Insurer: Pets Best
By: Frederick
We did our part... Pets Best did theirs
We submitted 6 claims for one of our boxers, all the visits and tests necessary for a new allergy diagnosis, as well as the first 2 shots in what will now be an every 4-6 week schedule. We kept the medical records of our dogs complete and accurate. We submitted the paid receipts as required. And within less than 10 days we had received the EOBs on all 6 claims, with the deductible, co-pays and reimbursements as expected. It's a relief that Pets Best delivered promptly. If doing no more than what was asked of us in the beginning gets the results we were promised, well we're Happy Customers!
Insurer: Pets Best
By: J.K. Hendrix
The coverage I need for my lil guy at…
The coverage I need for my lil guy at an affordable price.
Insurer: ManyPets
By: customer
Submitted a claim for a wellness vet…
Submitted a claim for a wellness vet appointment, the process was easy to do using their application. In about one weeks time we received a refund thru direct deposit.
Insurer: Pets Best
By: Yvonne S.
I just signed up
I just signed up, but so far, I am very happy to see such an easy to read and easy to understand policy. I left a different insurance because I practically needed a lawyer in order to understand the multi-paged, small print policy.
Insurer: ManyPets
By: Kathy Doyle