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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Poor customer service to a potential client
I called and spoke to a rep with some questions for insurance. After the call I got a generic email with his email address and request to contact him with further questions. I emailed him (Joseph) with more question and he NEVER responded. I also called back and spoke with another person who was not able to answer my question so the girl said she’d email some more info to me which she NEVER did. Further, I got a customer service survey which I completed as having a very negative experience with both situations and again no response. Doesn’t give me a lot of confidence!!
Insurer: Embrace
By: Heidi
fabulous service
The ease of submitting a claim online was second to none.
Insurer: Embrace
By: Tim M
Healthy Paws Pet Insurance is…Excellent!
Healthy Paws Pet Insurance is excellent. After an unfortunate event, our dog, Pax had to have an extensive medical procedure and numerous labs/X-rays done, an overnight stay at the Animal Emergency hospital, and many other life-saving steps I never anticipated. I submitted all invoices/claims to Healthy Paws via an app on my phone, and Healthy Paws sent direct deposit reimbursements within two days. In addition, the Healthy Paws team emailed me to check on Pax. I never anticipated that. Thank you, Healthy Paws! Silvana
Insurer: Healthy Paws
By: Silvana Moffitt
Pets Best resolved my claim within days…
Pets Best resolved my claim within days and it was a smooth process.
Insurer: Pets Best
By: Keith Prentice
your rep was very helpful
your rep was very helpful
Insurer: AKC
By: donald sherry
Comprehensive Pet Insurance
website was easy to use, contained pretty complete and detailed information, and additional communication by e-mail was very helpful, The insurance itself is comprehensive.
Insurer: Pumpkin
By: Janice O
Great Purchase for our Pet
It was incredibly reassuring when Tilly had to be hospitalized. Fetch was awesome at keeping me updated on the process. I wouldn't even have to check, i would get updates on a regular basis. I also love that they bill quarterly.
Insurer: Fetch
By: Whitney Brown