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Valjeen & Iggy, Maverick
Absolutely first-rate response time, even for Maverick's first claim!! Thank you so much for the quick, efficient pay out. I am happily overwhelmed! :)
Insurer: Trupanion
By: Valjeen
Always prompt response and service as promised!
Always prompt response and service as promised!
Insurer: Trupanion
By: Larry
Trupanion is probably the absolute BEST…
Trupanion is probably the absolute BEST pet insurance you can get for your animal!!! They have paid for everything for my Great Pyranees Luna! Physical therapy ( get the rider -you wont be sorry!!) and the large operation on her leg for her knee cap and ACL. They are quick and efficient and worth every single penny I have paid for the insurance!!!
Insurer: Trupanion
By: Karyn Schorr
I had just signed up for Fetch…
I had just signed up for Fetch insurance and today was the day the "policy waiting period" ended. I had read through the policy terms & conditions multiple times before enrolling, and then again today before I reached out to customer service for further clarification. I simply wanted to know if my pup would be covered against future diseases where vaccinations were available for those diseases, but not required. Anyone who has a dog knows that there are "core vaccinations" (DHPP) that your dog receives annually, but I was questioning if the optional vaccinations (lyme, lepto, bordetella, etc.,) were required to ensure future coverage against those diseases. I reached out to Fetch via live chat and a customer service rep named Rushti had a very difficult time giving me a straight answer. I had to repeat my questions multiple times before he understood what I was asking, and every answer he gave me seemed like it was copied and pasted from the policy terms & conditions. His responses were general, extremely vague and not at all helpful. I was trying to ensure that we followed their policy and covered all our bases, to make the most out of our insurance. I still don't understand if the optional vaccinations are required to ensure future coverage for the related diseases. I was worried that if, for example, I didn't get my pup the lyme vaccination and he was exposed to and diagnosed with lyme disease in the future, that he would not be covered because he did not receive the lyme vaccination. My pup is on flea and tick medication but I didn't know if that would suffice, and neither did Rushti. He kept reiterating that "as long as it's not a pre-existing condition, Lyme disease is covered" and to "file a claim and let the claim adjuster confirm my coverage" but that didn't answer my original question about the optional vaccines. I also don't understand why I needed to submit a claim to confirm my coverage? Then as I was typing my response, Rushti asked if I had anymore questions and then abruptly ended our chat. That was a pathetic move and extremely unprofessional. Overall, the customer service I experienced was awful and I would cancel my insurance policy just because of that. But I will also be cancelling it due to the fact that there are so many grey areas and not enough clarity as to what us pet parents need to do to ensure our beloved pets are 100% covered. I don't like that this was a hard question for customer service to answer, I truly thought it would be a simple "yes" or "no" type of deal. Now, I believe that if I had to reach out to Fetch for their help, they would be unable to help me. They would for sure reiterate their policy but not elaborate in detail, and that's just plain wrong. Anyone who's looking to do what's best for your pets, just do yourself a favour and avoid scams like this. You're better off opening up a savings account for your pet(s), don't leave your hard-earned money with Fetch. They don't deserve it.
Insurer: Fetch Canada
By: Sophia M
I’m sorry I haven’t interacted enough…
I’m sorry I haven’t interacted enough yet to give a useful answer
Insurer: ManyPets
By: customer
Forever thankful to Healthy Paws
My dog recently had to undergo back surgery and I was so worried. Thanks to Healthy Paws for being there for him, their care and professionalism has been the best. We have been with Health Paws for most of his life and this was the best choice I could made to insure my dog has the protection if it is needed.The customer service has always been excellent and have addressed my concerns or issues incredibly quick. Thank you so much Healthy Paws. Love Love Love
Insurer: Healthy Paws
By: Alena
Way too complicated
Way too complicated. Asking too many documents even we provide receipts and my Vet had to send 3x for them to acknowledge received of documentation. Taking about 1 month to get reimbursed back. What a headache claim plus when I called, customer service department was not very friendly.
Insurer: Embrace
By: CC L
Healthy Paws did what they said they…
Healthy Paws did what they said they would do. And reimbursement was prompt. Filing process is easy. The decision to get surgery for our Dog's ACL injury was easy, knowing we were covered by Healthy Paws. No one should question the value of Healthy Paws Pet Insurance.
Insurer: Healthy Paws
By: customer
Great Pet Insurance
I love this insurance easy to use / quick to refund you. Our dog has arthritis issues and requires daily Rx and bi-monthly injections to keep him comfortable thank goodness for his insurance or we may not have been able to afford his medicine and would have most likely have had to put him down way before his time to avoid him being uncomfortable and in pain.
Insurer: ASPCA
By: Cynthia
Enrollment ease
I can’t speak to anything besides enrolling, the enrollment was easy and straightforward. I have not had to make any claims yet (thank god) 😂
Insurer: ManyPets
By: PMG