BEWARE OF PETS BEST
This company is absolute garbage. I DO NOT RECOMMEND IT. This is not spam or a lie. I’m a real person who has a dog insured with this company paid on time every month and got 0 service. My dog had a surgery in APRIL sent in all appropriate paper work they claim that it was a preexisting condition. When he has never been diagnosed with any condition of the such. He went in for a surgery for an issue that popped up for absolutely no reason. I appealed it had to wait 90 days for an answer. MIND YOU there’s no one in claims to speak to, not even email. The email you never get a response it’s automated. Then when you speak to customer service all they say is “we don’t have that information you need to wait. So it 89th day today and I just got an answer on an appeal and they said they need more documents of history from the place my dog went for the surgery. The surgery is the only history he has at that animal hospital and they know that. They are still charging me $90 a month for 0 service. This place is a rip off. If this gets deleted I will continue to post it. If you are a current member I suggest you cancel it because when you need it it’ll be useless. If you’re thinking about joining don’t. It’s full blown fraud what they’re doing.
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- INSURER:
Pets Best
- POSTED: 09/08/2022
- BY: D
- BREED: French Bulldog
- AGE OF PET: 7 - 10
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Best in the game
Spot pet insurance has been very responsive and has paid claims very quickly. Highly recommend using them for you pet insurance needs!
- INSURER:
Spot
- POSTED: 09/08/2022
- BY: Aaron
- BREED: Pit Bull
- AGE OF PET: 7 - 10
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Best in the game
Spot pet insurance has been very responsive and has paid claims very quickly. Highly recommend using them for you pet insurance needs!
- INSURER:
Spot Canada
- POSTED: 09/08/2022
- BY: Aaron
- BREED: Pit Bull
- AGE OF PET: 7 - 10
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First claim submitted
Just had to submit my very first claim to Pets Best and I was so impressed with the ease to submit it and how quick they responded back to me and kept me informed of where the claim stood. This first claim went to my deductible but was very happy with them.
- INSURER:
Pets Best
- POSTED: 09/08/2022
- BY: Sharon
- BREED: Shetland Sheepdog
- AGE OF PET: Over 11 years
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THEY WILL NEVER PAY ON ANY CLAIM
THEY MAKE EVERY EFFORT YOU MAKE IMPOSSIBLE. THEY DONT COVER ANY CLAIMS. THEY FIND EVERY EXCUSE IN THE WORLD NOT TO PAY. DONT WASTE YOUR TIME, ENERGY, AND MONEY
- INSURER:
Pets Best
- POSTED: 09/08/2022
- BY: amanda
- BREED: Affenpinscher
- AGE OF PET: 0 - 3
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So far the service has been great.
So far the service has been great. My questions are answered quickly
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Easy to file!
Easy to file claim and quick turnaround
- INSURER:
Trupanion
- POSTED: 09/08/2022
- BY: Donna
- BREED:
- AGE OF PET: 0 - 3
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Happy customer
Claims that are made through VCA Clinics are processed instantly. it's nice to just have to pay the part of the claim owed instead of paying in full and waiting for reimbursement
- INSURER:
Trupanion Canada
- POSTED: 09/08/2022
- BY: Debbie
- BREED:
- AGE OF PET: 0 - 3
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PAWSitively prompt process
Customer service provided good direction on how to make a claim. Our claim was processed smoothly and promptly!
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