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Very efficient and caring
I don't know how they do it. Their claims process is so efficient, I had my reimbursement before my credit card bill was due. Their claims process is very straightforward, and easy to understand. You have to provide complete medical records from the beginning of ownership of your animal, which your vet should easily be able to provide, and which is required to demonstrate that the current issue was not a preexisting condition. I don't know of a pet insurance that covers preexisting conditions, so this is normal. After that, claims are processed super fast. BUT THAT'S NOT ALL. It is very easy to get through to a claims agent if things get stalled, which in my case they did, because I had to round up records from 3 different practices. No big deal. On-hold times are short, and staff is unbelievably caring. They ask how your pet is doing, knowing they are about to become your therapist for a minute. I can't imagine the stories they hear. I am very grateful for this kindness. It helps more than they can possibly know.
Insurer: Healthy Paws
By: Tina
Having a two week wait period just…
Having a two week wait period just shows how greedy any insurance company is for having that policy. The point of insurance is to cover medical expenses regardless if it happens on first day of the policy or the 12th or the 30th day. I paid for a full month, I should get what I paid for every single day.
Insurer: ASPCA
By: Every customer ever
Highly recommend!
We purchased this policy last year when we adopted our puppy. It is easily the best decision we made for her. The policy is easy to understand, the claim forms are straightforward (altho it helps that our vet submits on our behalf), and the claims are paid quickly. The policy has easily paid for itself in the last year. I researched other companies and the pricing was competitive, but MetLife's deductible was lower than everyone else's and their coverage was better. Highly recommend!
Insurer: MetLife
By: MaryJo
Increased by $50 in one year
Increased by $50 in one year. CHOOSE ANOTHER COMPANY
Insurer: Trupanion Canada
By: Georgia
This review may go up
This review may go up. However, I still have an outstanding claim they say "Waiting on more information" But I sent in the visa bill and itemized invoice from the vet. Still nothing and that's from November
Insurer: Embrace
By: Darrin
It was very easy to sign up for this…
It was very easy to sign up for this insurance and I believe it to be a good value. I have not used it yet and will update my review once I do.
Insurer: ManyPets
By: Rhonda D.
Excellent, Prompt Claim Process
I am very pleased with the less than 24 hour processing of our claim! I will recommend Trupanion to all of my pet owner friends!
Insurer: Trupanion
By: Kathryn
I don’t recommend you this insurance
I don’t recommend you this insurance, it’s just waist of time and money I’ve been paying 200$ Monthly my dog had a cancer so I payed 10k for surgery they didn’t cover my dog’s hospital bills without any reason they didn’t even explain me why they just denied my claim This is unprofessional and insane Terrible and horrible experience. Plus they still calling me just to remind me that my policy will be cancelled soon if I’m not gonna pay …shame on you !! this insurance is likely a big scam.
Insurer: Trupanion
By: rahma jelassi