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Affordable and understandable
We did everything online, it was very easy and gave step by step instructions. It also explained the coverage in a way everyone can understand. It literally took us 15 minutes maybe less to get out fur babies covered. Very reasonable prices, plus a discount if you have more then one animal.
Insurer: Pumpkin
By: Tricia Dela Cruz
Absolutely the BEST !!!!
I have been with Trupanion for over five years, and they came highly recommend it to me at the time. Never thought I would need them, but figured it was peace of mind. I had checked around with other insurance companies, but this one stood out with me. I really like the fact that they are in BC, and that when they had the fires in Fort McMurray, I know they looked after mini monthly premiums for six months until people get back into their homes and on their feet. That amazes me Then our dog developed allergies…. Now he is on Apoquel, which isn’t cheap…. But is helping him. He is also on a AVenti omega 3 oil. Trupanion pays 90% of the cost of these, less the tax….. and of course, after my $500 deductible Then, in April our dog began to limp…. Our vet put them on rest, meloxicam…. And said to give it six months. He didn’t get any better, we were referred to a really good surgeon; who advised us that Jake needed a TPLO surgery, which is very very expensive…. But great recovery. The surgeons office sent a quote off to Trupanion; and they replied within minutes to them Jake had his surgery last Wednesday; again Trupanion paid 90% of the surgery less the tax…… no issues whatsoever I believe if anybody writes a bad review, it may be because of a pre-existing condition. I normally pay for his medication upfront, when I get home, I take a picture of my receipt, log onto my account with Trupanion and submit my claim along with a picture of my receipt Some days I have had my money deposited in my bank account within two days!!!! I cannot say anything bad about our experience with Trupanion. My husband and I are totally happy with this company. Oh, and I forgot to mention that since I’ve had this insurance our rates went up $.11 a month…. And it was only a few months ago that I was notified that it would be going up $9 more a month. In this day and age, every single thing has gone up…. So we were not surprised at an increase. Again had the same payment amount except for the little increase years ago, up until now There is no way if I had put my payment in the bank every month, I would never have had enough money saved for all that Trupanion has paid out. AND… always friendly and courteous, and easy to get a hold of any time of the day.
Insurer: Trupanion Canada
By: Mrs. McCarthy
Stephanie made the choice easy
Stephanie was sweet, knowledgeable, kind, and so patient with me. She explained everything in detail and stayed in contact with me for everything I needed. Easily the best customer service I’ve received in my search for pet insurance.
Insurer: Prudent Pet
By: Catrina
Help when I needed it
I bought pet insurance when I got my rescue pup, hoping to never have to use it. 10 months later I was at a top notch veterinary clinic trying to figure out why my pup started having seizures. Thank goodness for Embrace Insurance, I’m not sure what I would have done without their help with the bills that came from the visits.
Insurer: Embrace
By: Lisa Frakes
Speak with someone 24 hours a day! Wish other companies had this service. …
My dogs have been covered by Trupanion for a few years, and I haven’t had a claim yet. But I called a couple of days ago with a couple of questions. I called at 9pm PST and I was so pleased to be able to speak with someone from Trupanion. The agent was kind and helpful, which is amazing! I’m so glad I have this insurance, it really gives me peace of mind.
Insurer: Trupanion Canada
By: Sherrilyn Caron
Prepare to be swindled
They always figure out a way to make sure they never refund you. Prepare to pour money into the insurance with very little return.
Insurer: Figo
By: customer
Uploading vet bills is frustrating
I may be looking for a different pet insurance because I cannot do computer uploading of files. I prefer the vet provider to submit the insurance paperwork like people doctors do.
Insurer: Embrace
By: Marie Roberson
So happy for my doggie!!
It was very easy to navigate through the system. User friendly!
Insurer: Spot
By: kimela santifer
Very good service!
Very good service!
Insurer: Prudent Pet
By: Juan Antonio Mora Castillo
It's a little too early to tell
It's a little too early to tell, but the on-line enrollment process was very easy. I wish the wellness plan was visible before you get to the payment area though. I did ask for it through a chat and the rep sent it to me right away. I think this company is going to be a good one. I have had two other pet insurance companies over the last 30+ years. Both were good, so Pumpkin has some big shoes to fill. I changed because of the price. Pumpkin give my pets more coverage, higher reimbursements, and less cost!
Insurer: Pumpkin
By: Valerie