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Haley was helpful professional friendly.
Haley was helpful, professional, friendly.
Insurer: Trupanion
By: Sue
Change in the way Trupanion claims are paid without notice.
2/10/23 I am furious with Trupanion. Today, They have always been a great company to work with. I have 2 med/large dogs. When there is a claim they have always taken off the deductible and then paid 90% of the claim. We've been with them since 2019. I had a new claim for my older dog. I have a $500 deductible. The claim was for $569.06. I am supposed to be getting 90% of the $69.06. Instead, I get an explanation of benefits and it says Trupanion will be paying $12.15. I call to ask why does it say I am only getting $12.15. The girl on the phone said Trupanion changed their policy to be in line with the other pet insurance companies. I asked when it happened and she said last month. I asked how could Trupanion do that without notifing their customers first. She said "Oh they are going to be sending out notices very soon in batches." I asked for a supervisor and of course they were busy and would get back to me.
Insurer: Trupanion
By: Janet
Nothing yet but hoping for positive…
Nothing yet but hoping for positive experiences!
Insurer: Embrace
By: Jenn
The BEST
MetLife is the Best! Fast, courteous service and very communicative thoughout the entire process via email. Plus their sideline tips are very informative. Thanks to all the good folks at MetLife ! Maurice
Insurer: MetLife
By: Maurice
USE ANYONR BUT NATIONWIDE
Nationwide pet insurance is useless in NY. For a bill of over $300 for Entiritis (where my dog wasn't eating or drinking for three days) guess what they paid? $83. Tell me what vet in Rockland County NY treats even an ear infection for less than $100. They are such a disappointment. VIP (my original pet insurance) was so much better. I will NEVER use them for any of my future pets.
Insurer: Nationwide
By: Karen Michel B
Great Staff
They quickly help me update my personal information to reflect my pets.
Insurer: Pumpkin
By: customer
Signing up was easy
Signing up was easy. I only gave 4 score because I haven’t used it yet.
Insurer: ManyPets
By: customer
I haven't used this insurance yet
I haven't used this insurance yet, but so far, it has been pleasant and professional to obtain the insurance.
Insurer: Pumpkin
By: KIMBERLY
Trupanion Never again
Terrible experience with this company's insurance coverage. It was completely below my expectations. The support staff was inefficient and didn't seem to understand my needs. The company failed to provide the customer-focused experience I was looking for. I wouldn't recommend this company to anyone. In addition, over the course of three years, our membership fee was nearly $3600, and we accumulated $1618 in claims, and $6.23 was being covered. Enough said!
Insurer: Trupanion
By: SingaHulk