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Pet parents across the U.S. and Canada have left over 218,042 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Get you everytime
The customer service is team is very kind and always answers. That being said so far every time I’ve used them, they only pay out a couple dollars of my bill. I’ve got a $200 deductible and they refuse to pay the emergency exam fee for any animals. It’s a cheap move and it’s very frustrating. What’s the one fee ALWAYS *required* by every vet during an injury? The emergency exam fee. So out of my nearly $400 bill with a $200 deductible I got a whopping $36. Doesn’t even pay my monthly bill. This service is based on fear. I’m pressured to keep it through marketing and social media that if I don’t I won’t be able to afford my pet’s surgery fees, but amazingly they don’t pay out everytime I’ve needed them. It’s pretty frustrating.
Insurer: Trupanion
By: Josiah
Easy process to purchase a policy
Easy process to purchase a policy. Just bought it today, so haven't used it yet (hopefully never have to!).
Insurer: ManyPets
By: Christian Smith
Denied on a technicality after 4 years of paying a premium for nothing
We've had our cat covered with Trupanion for 4 years now with a fairly expensive policy. He goes every year for a check-up save the last two due to Covid. We noticed an issue with his eating and behaviour and took him as soon as we could (literally the day the restrictions were relaxed enough to go in person). Our cat needed dental surgery for a degenerative gum disease... Nothing we could have done to prevent it either... So we took him because we were going to have to do it anyway but sure enough Trupanion denies us coverage because he missed his annual check ups for the past two years... Thanks for absolutely no value whatsoever and hinging on a technicality to avoid a payout despite the global conditions impacting everyone. I know who I won't trust to look after my pet ever again. It is worth noting that we now have in writing that this will not impact his future coverage and my fiancee has opted to keep the insurance but forgive me for being skeptical given the current experience. UPDATE: April 5, 2022. Unfortunately this has gone from bad to worse after the last conversation my fiancee just had with the company. Not only are they standing by their decision to not provide coverage regardless of circumstance, they are now indicating the information provided by the previous agent suggesting that Gucci will be covered going forward was incorrect and in fact the insurance is basically completely worthless and we have been paying for nothing. Rather terrible, and again not on the people in the service facing roles but the organization as a whole and the honesty and compassion that is lacking in an industry where those should be your MO. We are fortunate to be able to provide for our companion without insurance but I imagine this would be devastating for anyone who could not.
Insurer: Trupanion Canada
By: Peter Davidson PicusB Games
You handle matters very well.
You handle matters very well.
Insurer: Trupanion
By:
Word of mouth and protection for my pup
Word of mouth and protection for my pup
Insurer: Trupanion
By:
Trupanion is awesome.
Trupanion is awesome. They don't play games to try to weasel out of paying for claims.
Insurer: Trupanion
By:
Trupanion always keeps its' promises.
Trupanion always keeps its' promises.
Insurer: Trupanion
By:
They've been great to work with.
They've been great to work with...
Insurer: Trupanion
By:
Grateful
The claims process with Trupanion couldn’t have been easier. The vet clinic worked directly with Trupanion to process our claims. They were efficient, thorough and responsive when we had questions. Trupanion made it possible for us to help our 9 y old dog when he needed it most. We have recommended them to friends and family because of this experience. We couldn’t be more pleased and grateful.
Insurer: Trupanion
By: