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I’m so grateful that my two Cavachons…
I’m so grateful that my two Cavachons are part of the Fetch by Dodo family. Thank you for being there for Charlie this year through his ACL surgery and rehab. Your service has been outstanding! The claims process is easy and seamless with the app. The customer experience at Fetch is exceptional and reflects your strong service culture.
Insurer: Fetch
By: Mary E
I purchased pet insurance with Pumpkin…
I purchased pet insurance with Pumpkin on 2/16/2023. I had an issue where my dog would not eat on 3/2/2022 and took her to the ER. I filed a claim with pumpkin and they denied it. Their reason stated was for a pre-existing condition. How not eating is a pre-existing condition blew my mind. They also said they needed vaccination records for 12/2022 when she was vaccinated on 11/2022. All they did was try to find a reason to deny my claim. I wouldn’t recommend anyone purchase pet insurance at Pumpkin. Will they use this situation to call everything a pre-existing condition now.
Insurer: Pumpkin
By: Your Daddy
Everything was fine and easy to…
Everything was fine and easy to understand. Except when it came to breed. We have mini Aussie doodles. I could not enter this. Had to call you to find out what to enter. Ended up entering miniature Australian Shepard mix.
Insurer: Spot
By: Customer
They don't pay out claims
They don't pay out claims. They are scammers!! Furthermore, they made me submit all the invoices separately as a result of one incident, and then declined since it didn't meet the minimum. It's one claim, not 4 different ones. Also, they are declining the claim due to a pre-existing condition, which my dog never had. All this after paying them, $17000 in premium over the years!!! Stay away!!! Update: They still haven't paid out the claim and completely ignoring requests to respond.
Insurer: Trupanion Canada
By: auto finance
I haven’t had to request a claim yet
I haven’t had to request a claim yet, thankfully, but the emails I am receiving are very professional and informative. Thank you!
Insurer: Trupanion Canada
By: Suzanne Daigle
Excellent customer service
We've had the policy for almost 9 years (previously with another company), and just recently had to put our old man down. Pets Plus Us was great over the years. We've never had anything denied that shouldn't have been. On the contrary, they covered things we were warned might not be. Anytime I had to call in and speak to someone with a question, I found them very pleasant and helpful. 10/10 recommend, and we will get a policy with them again when we get another dog.
Insurer: Pets Plus Us
By: Eva
Best price for pet insurance found.
I compared your rates to other companies and for the benefits you came out ahead. Just signed up so my experience is limited
Insurer: ManyPets
By: Paul
Great service
Trupanion has been incredibly quick, helpful, transparent- My golden has had several surgeries during her 9 years. Trupanion has helped ease the worry so that I a can focus on her recovery. They have just been great and I keep sending my friends to them for their pets.
Insurer: Trupanion
By: Nancy
does not pay large claims
My dog had surgery. Well past the waiting period and all medical records sent in twice. A month before they came back and asked for the same records again. Would NOT recommend this company
Insurer: Healthy Paws
By: josh
Latest 1 comments
Josh, We're sorry you baby had to have surgery. All claim decisions are based on your pet’s medical records. Medical records for your pet include doctor's notes, laboratory results, and other documentation regarding any of your pet's visits to the veterinarian. These notes are kept by your veterinarian and are not typically sent home with you. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Unfortunately, the records sent by your veterinarian were for your other pet enrolled with us. Our team has reached on your behalf to your vet for the appropriate records, Once received we can then process your claims. Give your babies hug from us. The Healthy Paws Team