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you wont cover a legitimate medical claim for my rescue dog
Petsbest denied coverage for my Wally's new onset seizures, for which I went to Tehachapi Vet Hospital, because there were no medical records prior to this within the last 12 months. I adopted Wally from a rescue in Nov 2021 . He had a clean bill of health from the rescue's vet prior to my adopting him. And he didnt need any vet med care in the last year, until his new onset seizures. Because there were no records to provide for medical care within the last 12 months, the claim was denied. This was not a pre-existing condition.
Insurer: Pets Best
By: Jane Tanaka
I cannot figure out what I need to do…
I cannot figure out what I need to do with my changing to a different vet from when I initially signed up for this insurance??? Your app is not very user friendly
Insurer: Figo
By: Patricia
Corrective measures
Although there were two bits of misunderstanding regarding my policies they were immediately corrected. So far I am satisfied with their customer service.
Insurer: Spot
By: Conchita Black
The website is easy to understand and…
The website is easy to understand and organized in a logical manner. I appreciate all the effort put into claims processing and information. Thank you!
Insurer: ASPCA
By: Edith J Webber
Olde English mom
Has helped me with caring for my fur baby
Insurer: ASPCA
By: Starlie Vance
You guys have been absolutely awesome
You guys have been absolutely awesome
Insurer: Trupanion
By: customer
No customer service
I contacted them because I was charged twice in 3 days but as of yet no response. It’s been only 4 days but not even a we’ll check on it and get back. No acknowledgment is what I’m saying.
Insurer: ASPCA
By: Thomas Yim
So easy and stress free
So easy and stress free! Makes hard times easier!!
Insurer: Trupanion Canada
By: customer
The customer service and overall coverage are without match in the Industry
The customer service and promptness of payment (to me or to our veterinary providers) is exceptional! The only thing I struggle with is the price per month for my Dobermans. I know they are a breed fraught with health concerns. However if we're truly joining a large risk pool, that cost/dog should be softened on an actuarial basis
Insurer: Trupanion
By: Susan
Don't waste your time -save your money
I've seen a lot of great reviews for this insurance, but they did nothing but waste my time/money the past year and a half. I signed my cat up for insurance back in 8/2021 after he was diagnosed with asthma. He then had a bad health predicament 1/2023, out of nowhere he lost a lot of weight and stopped eating. I then used the insurance or attempted to...they took TWO MONTHS to give me an answer. The WORST part is they kept sending me emails saying "in review", "in review". I decided to chat with them two days ago asking what is taking so long? The woman tells me that they contacted my specialist three times for medical records (that didn't even exist for the time period they requested). I asked her why no one even bothered to tell me why this was still "in review". While on chat with the woman I called my specialist and within minutes they emailed/faxed the medical records that the insurance had been waiting on for weeks. Customer service might be fast to connect to, but the ones working the claims just drag their feet and don't give full communication. I personally work for insurance (car insurance), we would NEVER have someone wait a whole 2 months and give such vague communication like this. Really hope you guys look elsewhere after seeing this review...
Insurer: Trupanion
By: Allison Weisbroat