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Don’t bother — all claims denied
Submitted 3 claims and all were denied. Customer service refused to discuss claims with me.
Insurer: ASPCA
By: Kathy F
If it were possible I would give negative stars.
If it were possible I would give negative stars. Total scam! Deny everything as pre- existing. Buyer beware. Save the money you would pay on your premiums. Put it into an investment ( money market is paying 4.66 % right now! ) save it for your future pet care. That way these scam artists won’t take your money and then deny service for your precious fur babies.
Insurer: Trupanion
By: Bonnie Sweet
Happy with FIGO
Prompt review and payment of claims. Telephone customer service is very good. Happy with FIGO.
Insurer: Figo
By: Freyda Miller
I have had trupanion for my cat for 15 years…
I have had trupanion for my cat since he was a kitten. Granted I did not use it much until the last 2 1/2 years since he is now 15 and suffering from kidney issues. The company has consistently paid at least 80% of every big bill leaving me to pay the much lesser sum. My bill is settled before I leave the vet. I have been more than satisfied with TruPanion and highly recommend them. You have to start when your pet is young and not when you have a big bill to pay. I have had other pet insurance and TruPanion is the very best.
Insurer: Trupanion
By: Bernard
The response time is very good
The response time is very good! Have not used yet, however the pricing could be better when you add second pet. We will see as I have Preventative and Illness/Injury policies. Tricia C
Insurer: Spot
By: TRISHA C
Company absolutely is horrible to deal…
Company absolutely is horrible to deal with. It took me months to get contact to submit claim. Worst pet insurance company I have ever dealt with!!!!!! Plus, they have consistently raised rates by double digit percentage points yearly though having never previously filed a claim.
Insurer: Embrace
By: Bill
One time
Got on the phone and it didn't take long .
Insurer: ASPCA
By: Cherrolyn Jackson
Outstanding customer service
Excited to say that I have not had to use my pet insurance to date! I just added a new puppy to my home and received excellent customer service ❤️
Insurer: Trupanion Canada
By: Corina
Like the policy except for the delays…
Like the policy except for the delays in accident and illness coverage beginning. Wish I had known about these delays so that I could have purchased the policy earlier. No mention of this on the general website, such would be an improvement.
Insurer: Trupanion Canada
By: customer
Customer services was great.
Customer services was great.
Insurer: ASPCA
By: Tiffany Wright