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I haven’t had to request a claim yet
I haven’t had to request a claim yet, thankfully, but the emails I am receiving are very professional and informative. Thank you!
Insurer: Trupanion Canada
By: Suzanne Daigle
Excellent customer service
We've had the policy for almost 9 years (previously with another company), and just recently had to put our old man down. Pets Plus Us was great over the years. We've never had anything denied that shouldn't have been. On the contrary, they covered things we were warned might not be. Anytime I had to call in and speak to someone with a question, I found them very pleasant and helpful. 10/10 recommend, and we will get a policy with them again when we get another dog.
Insurer: Pets Plus Us
By: Eva
Best price for pet insurance found.
I compared your rates to other companies and for the benefits you came out ahead. Just signed up so my experience is limited
Insurer: ManyPets
By: Paul
Great service
Trupanion has been incredibly quick, helpful, transparent- My golden has had several surgeries during her 9 years. Trupanion has helped ease the worry so that I a can focus on her recovery. They have just been great and I keep sending my friends to them for their pets.
Insurer: Trupanion
By: Nancy
does not pay large claims
My dog had surgery. Well past the waiting period and all medical records sent in twice. A month before they came back and asked for the same records again. Would NOT recommend this company
Insurer: Healthy Paws
By: josh
Latest 1 comments
Josh, We're sorry you baby had to have surgery. All claim decisions are based on your pet’s medical records. Medical records for your pet include doctor's notes, laboratory results, and other documentation regarding any of your pet's visits to the veterinarian. These notes are kept by your veterinarian and are not typically sent home with you. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Unfortunately, the records sent by your veterinarian were for your other pet enrolled with us. Our team has reached on your behalf to your vet for the appropriate records, Once received we can then process your claims. Give your babies hug from us. The Healthy Paws Team
Our coverage was quick
Our coverage was quick , I was in and out of the vets office in mins.
Insurer: Trupanion Canada
By: customer
Outcome Great for Reimbursement on Alessandra's Claim
Met Life is great and will make adjustments to the claim based upon the Vet's report. They are a great company and I am glad that I have them for Alessandra's health care coverage.
Insurer: MetLife
By: Rosemary
I haven’t had to use the insurance yet…
I haven’t had to use the insurance yet but I already got a call and a bunch of information emailed that has been super helpful. The person who called after I signed up was super friendly and a made sure all my questions were answered and helped add my fiancé to the account. So far it has been a great experience!
Insurer: Trupanion
By: customer
Inexpensive and good to cover things
Inexpensive and good to cover things
Insurer: Spot
By: customer