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Outstanding customer service
Excited to say that I have not had to use my pet insurance to date! I just added a new puppy to my home and received excellent customer service ❤️
Insurer: Trupanion Canada
By: Corina
Like the policy except for the delays…
Like the policy except for the delays in accident and illness coverage beginning. Wish I had known about these delays so that I could have purchased the policy earlier. No mention of this on the general website, such would be an improvement.
Insurer: Trupanion Canada
By: customer
Customer services was great.
Customer services was great.
Insurer: ASPCA
By: Tiffany Wright
Pet Insurance
This insurance has been a financial savior.
Insurer: Trupanion
By: Nancy
Extremely easy and fast submission
Within hours of submitting a claim for my dogs ekg, I received notification that it was approved and I was being reimbursed. Without Trupanion, these life saving tests and office visits to the cardiologist would be very expensive for me.
Insurer: Trupanion
By: Bonnie
Haven’t used yet until the summer
Haven’t used yet until the summer
Insurer: ManyPets
By: Dorothy Moynihan
Claim review
Excellent care and processing of my claim was easy
Insurer: MetLife
By: Abbey
Latest 1 comments
Kori was very pleasant to talk to and made filing a claim easy. She explained everything clearly, and again, she was very helpful and pleasant. I'm glad my husband picked MetLife Pet Insurance!!
HORRIBLE..HORRIBLE...HORRIBLE!! BUYER BEWARE!!!
HORRIBLE..HORRIBLE...HORRIBLE!!! TOTALLY MISLEADING!!!! Been with Pumpkin for 3yrs...My rates and deductible have gone up since day one....from around 70 to now over 100 dollars and my deductible has DOUBLED!!...all while having the SAME EXACT PLAN!! I scheduled my dog for a NEW WELLNESS exam because she was seeing a NEW VET for the FIRST time. My previous vet closed her practice. This new vet is 45min away, so I also scheduled for my pup to have her CYTOPOINT shot at the same time while I was there so I did not have to come back again just for a shot. I had all her previous records and my dog was NOT sick, but needed her first and initial exam at her now NEW vet. MY CLAIM for the exam was DENIED because PUMPKIN claims that this was a 'sickness exam' only because she happened to have the cytopoint shot while she was there. SHE was NOT sick...and the exam was NOT to examine or determine a SICKNESS...IT WAS A WELLNESS CHECKUP/EXAM ONLY for being at a brand new practice!! I understand that the shot itself was related to an allergy, but that does NOT automatically deem her EXAM a SICKNESS EXAM. In order for this exam to have been covered...I would have to have gone one day for her exam....then go right back another day for a cytopoint shot. So the expectation is for pumpkin customers to make two separate 45min there and back trips in the same week for something I could do in one trip just so they can't state I was there for a 'sick exam'. ABSOLUTELY RIDICULOUS!!! What's worse...is this SAME instance has occurred previously which they DID cover and NOW are singing a totally different tune. Not only is pumpkin completely irrational with their claim denials...but also completely inconsistent with the reasoning for them as well!!! This company was great at first...and even had quick response to claims WITH reasonable payouts. BUT BEWARE....this is how they HOOK YOU IN!!! AWFUL..AWFUL...SHAMEFUL company. Would NOT recommend to ANYONE!!
Insurer: Pumpkin
By: customer
Trupanion is great.
Trupanion is great.
Insurer: Trupanion Canada
By: Brenlee