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Straightforward injury claim denied
I am on my second year of Accident + Colic Coverage on my 4 horses, and recently added Complete/Accident + Illness on my 2 cats as well. This is my very first claim. My horse recently sustained bone trauma that unfortunately caused a portion of the coffin bone to became devitalized and turn into a sequestrum. Super straightforward accident/injury, right? Wrong, apparently. My small claim for radiographs and antibiotics was denied, since apparently"no eligible accident took place." A different claim on my cat (extraction of several teeth with resorptive lesions) was denied because she previously had lesions on a DIFFERENT tooth (which was removed/cured), FOUR YEARS AGO. Apparently damage to one tooth (even if that tooth is removed) counts as a pre-existing condition on other, previously healthy teeth... Make it make sense. This claim also took over a month to process and included the company repeatedly asking me for my cat's vet records - from my EQUINE vet. Garbage customer service, garbage insurance. I will NOT be renewing coverage and I will be warning every pet and horse owner I know to stay far, far away.
Insurer: ASPCA
By: Olivia Heunis
A great first experience
I’ve only had to use it once and it was for an emergency visit. They made it very easy to be reimbursed. It was a very simple and stress free.
Insurer: Pets Best
By: Syl Christensen
CINDY Is the Best
CINDY! thank you so much from the standpoint of a new pet owner who was completed confused you explained things and gave me time to think and followed up and explained things again!!!! Service was superb!
Insurer: Prudent Pet
By: MooShu Mommy
10/10
easy to access and great/affordable coverage
Insurer: ASPCA
By: ally g.
The people at Trupanion are always helpful and very friendly.
The people at Trupanion are always friendly and helpful, and whenever I submit something about one of my dogs, they always say to give them a pat or scratch on the ears for them.
Insurer: Trupanion
By: Su Kemp
Allowed us to focus on our pet
Our dog was diagnosed with cancer at 2 years old, with it recurring when she was 4. Healthy Paws quickly processed all of her vet bills without ever giving us a hard time, allowing us to devote our attention entirely to taking care of our pup.
Insurer: Healthy Paws
By: C. Zoumas
Not sure what you cover. …
Not sure what you cover as you find every reason to deny coverage.
Insurer: Figo
By: customer
good value for the coverage
good value for the coverage. I have not had to use the insurance yet so we'll see how that process is when the time comes.
Insurer: ASPCA
By: Jacquelyn Stimson
ManyPets 5-star representative
The ManyPets representative was very kind and knowledgeable. She explained to me all the details of the policy. After an extensive search for a insurance for our pet, ManyPets offered the insurance that best fit our current needs.
Insurer: ManyPets
By: Liz A.