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Satisfied client VERY upset
I left a VERY positive review on Dec 1st, 2022. Less than 3 months later I would like to take back that review. My senior dog has been on a Flovent inhaler for a couple of years. I use the medication sparely - partly cause of the expense (~$120), but mostly because it contains a steroid. I have filled the prescription in the past and it was fully covered. I have already paid the deductible for the respiratory condition - in 2021 he was hospitalized and has since been taking this medication once - twice daily depending on his symptoms. On Feb 23, 2023 I submitted my claim for just over $120 - of which I received a little over $8 back. I called to set up an appeal. It took weeks to have my appeal claim opened and have since reached out to Trupanion a couple of times. Each time the representative has told me there is an “IT issue” and once that issue is resolved my appeal will be opened. I pay over $300 a month for two dogs. I have been with Trupanion since 2011 and they can’t expedite my appeal?!? Clearly I am not a valued client, as they are willing to lose a client who pays just under $4000 a year for $100…you do the math! As always…insurance companies make money. Why upset a client over $100!?! 🤷♀️
Insurer: Trupanion Canada
By: Amber Nadine
Made writing claims easy and fast.
Made writing claims easy and fast.
Insurer: Embrace
By: Jeremy Clark
Review
Easy to obtain The app isn’t overly useful I still haven’t received my information for my pet to provide to the vet (account number etc) I only know he is covered because I’ve lived chatted with someone. Customer service is good
Insurer: Trupanion Canada
By: customer
Easy claim submittal and prompt payments
Easy claim submittal and prompt payments
Insurer: Embrace
By: Tracy
Very knowledgeable and helpful customer…
Very knowledgeable and helpful customer service. Easy to submit a claim. Our claim was paid back within a few days.
Insurer: Pumpkin
By: Nataliya
When ever I put a claim in
When ever I put a claim in, I usually get my money back in a timely manner. They have raised my rate already but most companies do that.
Insurer: Pumpkin
By: Petrina Stamboulian
Took average processing time which at the time is 2 weeks
Quick and easy so far I don’t have any complaints
Insurer: ASPCA
By: Jordan Poderzay
No hassles
Though claims aren't handled quite as fast as I feel they could be, they are always processed without any hassle. The website and member portal are easy to use. I would recommend ASPCA in general.
Insurer: ASPCA
By: David
Pumpkin has excellent costumer service…
Pumpkin has excellent costumer service and my claims solved very fast.
Insurer: Pumpkin
By: customer
Trupanion scam
Purchase policy in 2017, pet was diagnosed with Lyme disease in 2019. Pet again has been diagnosed in 2023. Filed a claim for this ongoing condition and was again charged deductible, told to file appeal. Appeal filed and after numerous calls keep being told "we're working on it. Keep getting the runaround and told we are shorthanded. Nobody calls you back when requested. Look for other providers
Insurer: Trupanion
By: Mark Sevetz