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Easy to submit bills
Easy to submit bills, always timely reimbursement!
Insurer: Embrace
By: Herb Taylor
I spoke to Angela!
I spoke to Angela about 'what i thought was an error, a submission marked "duplicate". Angela was patient & found my error. She also (kindly) asked how my dog, Teddy was feeling. It was a wonderful experience. I have been with Nationwide for many years and many pets, they are great! But Angela made the experience less stressful on me. She deserves to be a manager! Sincerely, Nina P.
Insurer: Nationwide
By: Victoria Lavender
DO NOT use HEALTHY PAWS pet insurance
This company is the worse. I had nothing bad to say about them until my dog actually needed their insurance. My dog is nearly 12 years old. I have used the insurance a couple of times for minor things (cut paw, etc.) for over 10 YEARS. My dog needed emergency surgery due to crystals that had formed in his bladder and plugged his urethra. He would have died without it. He had to stay in the ICU for 2 days and then 1 more day for observation. Everything cost approximately $6000. I have their 90% coverage and paid $600 for the service. I was very happy that I had the insurance and that they were easy to work with and reimbursed me quickly. I wasn't so happy when I received an email 6 weeks later telling me my monthly premium was increasing by more than TRIPLE what I had been paying. When I complained they sent me a canned email explaining how vet costs had increased in my area and it was necessary. I sucked it up and decided to stay with them, especially after paying them for over 10 years. A few months ago I was in CA with my dog and my dog became ill. We ended up going to an emergency vet because we couldn't get into any regular ones. The cost for treatment was around $1500. Healthy Paws reimbursed me with no problems. I came to the conclusion that I made the right decision to stick with them. However, today I received the EXACT SAME email that they sent me last year that vet expenses in my area had significantly increased and that my premium was going up another $100. The bottom line is that they're great to work with as long as you only need the insurance for MINOR problems. Now that my dog is a senior, I have come to the conclusion that they are trying to force me to cancel my account by making ridiculously huge increases to my premium. They know as a dog ages, they are going to start needing their insurance. I absolutely DO NOT RECOMMEND Healthy Paws.
Insurer: Healthy Paws
By: Julia
Healthy Paws Has Been There for Us Every Time!
We signed up our dogs with Healthy Paws when they were puppies. One is now 8 1/2 years old and the other is almost 7 1/2 years old. We've had a few big veterinary expenses through the years--all mostly covered by Healthy Paws. Our rates have steadily increased over time and we came close to dropping the insurance late last year when my partner became unemployed. I am so glad we didn't! I took our younger dog to the ER on New Year's Eve, where he ended up (after lots of diagnostic imaging and lab tests) having a splenectomy. As you can imagine, the bill was huge. Since then, our dog has needed various follow-up exams and lab tests. All in all, we have racked up well over $10,000 in vet bills. Every claim I've submitted has been processed promptly, and Healthy Paws even reached out to see how our dog was doing. If we had not had the insurance, we would have a major credit card debt burden after all this. It's like any insurance--it seems like a waste of money until you need it. Now it's been a lifesaver for us. Also, if you've ever been in the position of having to say no to life saving/critical care for a beloved pet because you couldn't afford it, Healthy Paws can make that care possible. The only downside is that you do have to pay the charges up front and subsequently get reimbursed. I think most pet insurance companies work that way. There is a process available for getting advance approval for them to pay the veterinarian directly, but that doesn't help in an emergency or if the vet isn't willing to do that. Long story short, I highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Susan
Expensive TPLO surgery
So thankful I purchased this insurance for my beautiful pittbull. He tore his ccl and the consult and surgery was close to $5000. Embrace was always there to answer my questions and reimbursed me very quickly. Thanks to a wonderful and helpful staff🙌🏼🙌🏼🥰
Insurer: Embrace
By: Denise Jackson
My initial claim under the wellness…
My initial claim under the wellness insurance got stuck in review for about a month. This would be a 1 star as the insurance promises average of 10 days of waiting. I finally had time to call. Everything fixed in under 2 days and enjoyed a really lovely conversation. Turns out there was a technical bug. Guess they still working on a vaccine for such pet bugs.
Insurer: ManyPets
By: Scourge
Best pet insurance: Healthy Paws!
Healthy Paws is an excellent insurance for your pet! They have resolved all my dog’s health claims in a timely manner. My dog, Max, recently became very ill with pneumonia and the bills exceeded $15,000 and Healthy Paws paid the claims promptly and completely. Their customer service is excellent and all the representatives are very professional and knowledgeable. I recommend Healthy Paws 100%!
Insurer: Healthy Paws
By: K and J
The rep who helped me sign up for the…
The rep who helped me sign up for the plan was very knowledgeable and answered all my questions.
Insurer: Pumpkin
By: customer
The Best Company Ever!!
If I could give Trupanion 100 stars, I would. Five is not nearly enough. My Rex was diagnosed with Lymphoma back in November. I called Trupanion and a live person answered the phone. The customer service was impeccable. Everyone I have spoken to Trupanion cannot be trained to have those customer service skills. They are truly a gift, and Trupanion hires the best individuals. Everything was explained to me, and nothing was difficult at all. My veterinarian treats my dog...he goes for chemotherapy once a week....then faxes a claim to Trupanion. Within a couple of minutes I get a text from Trupanion that the claim has been received. Minutes later I get another text letting me know it was approved. At that point I call my veterinarian and pay my 10%. Trupanion covers 90% after my $500 deductible. I wish claims for humans were paid that quickly. Everyone with a dog or a cat should have Trupanion. I would have had to take out a loan to care for my dog throughout his journey with Lymphoma. By the way, he is doing extremely well, and I am grateful for a wonderful veterinarian and also to Trupanion, that I was allowed to just focus on my dog's health and not the financials. Thank you a million times over and God Bless!!
Insurer: Trupanion
By: Lia