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Compassion of customer care personnel…
Compassion of customer care personnel both on the phone and on chat. In May of 2021, the claims for our cat Justice were paid with alacrity and according to the contract. I just submitted the final claims for our cat, and hope to see the same accuracy and alacrity in the payment of such, knowing that there will be exclusions due to contractual stipulations.
Insurer: Trupanion
By: Nancy Dienel
Pet & Pet Parent Friendly Insurance
I have found the folks at ASPCA Pet Insurance to be polite, helpful, and prompt in my dealings with them. Their coverage options are good. I have been very satisfied with their coverage and service, and I recommend them to other pet parents.
Insurer: ASPCA
By: Steve
The claims process was atrocious
The claims process was atrocious. There are several public (i.e. Google) reviews stating the same. I submitted a claim on 5/31/2022. It was closed at least 3 times with the explanation medical records had not been submitted. I appealed each time and submitted records each time, along with my initial claim filing. It would take no less than 2-3 mos between filing and receiving any communication regarding outcome. I initiated every follow up with inquiries regarding status. My vet became frustrated with them due the multiple and duplications of requests for the same information. So after approximately 9 mos my claim was denied....again. I cancelled the policy within 24 hours of being notified.
Insurer: Pets Best
By: Kendall Oxendine
owner
Trupanian was responsive on the phone and quick to review, reimburse or pre-qualify when possible. I couldn't write anything but positive things about this company. I was so impressed I bought the stock!
Insurer: Trupanion
By: shawn
Claims processed quickly
I am surprised at how quickly MetLife claims are processed. This has been a very good experience.
Insurer: MetLife
By: Maria
Best Pet Insurance Around
I have been a customer of Pets Best for a few years now and I love them. They are very quick to process claims and their explanation of benefits on the claim is great whether I am being reimbursed or not. Their phone customer service is excellent and they always answer all of my questions. It is nice to be able to choose my deductible and copay and the multi-pet discount is a plus. I highly recommend Pets Best for your pet insurance needs.
Insurer: Pets Best
By: Rennette Flores
Ares
This is the first time having pet insurance even after having many dogs as members of our familey MetLife has been a blessing to work with we have had Ares since he was 8 wks. old he will be 9 months 03/24/2023 and has had many vet visits that ins. claims were filed within 2wks. we were reimbursed from MetLife also they were very easy to file claims with
Insurer: MetLife
By: Bruce
Easy to submit claims
Easy to submit claims and staffs is very helpful and knowledgeable
Insurer: Embrace
By: Acacia
my dog ate something toxic and we went…
my dog ate something toxic and we went to the emergency vet its been 3 months they keep putting it on hold cause they dont have notes from my vet on her puppy skeletal exam from a year and a half ago my vet didn't make notes cause he didn't find any issues. but the emergency visit had nothing to do with any possible preexisting conditions. the hold up is ridiculous but their payments come out every month same day no questions. ummm well they did not anymore I'm switching.. In response to there reply below You have been called many times. I get some excuse. And the reason you cant find it under this name is I use my real last name as little as possible online, but you have it on your sight its been four months now. We live in a military town and a close friend owns a doggie day care and we used to tell there clients about you, still going to but not in the same light, I canceled Im done with you.
Insurer: Embrace
By: Candie O'Riley
Fantastic customer service
After reviewing many insurance plans it became confusing and a bit frustrating. Once I contacted directly customer service my agent Ashlynn answered my questions and concerns which made my decision quite easy and she understood my monthly budget to fit a suitable plan A+
Insurer: Embrace
By: Michele Laurel