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I shopped around
I shopped around and found Pumpkins Ins to be more reasonable in their services and pricing. Even though their fairly new I decided to go with them. They were very helpful in assisting me. I gave them 3 stars because I haven’t had to use their coverage. I will post again when I do.
Insurer: Pumpkin
By: Lourdes
Very untrustworthy - they lie and deceive
My dog was seen at a vet for a possible ear infection on 12/4/2021. He was treated and released. My dog was taken to the vet on 2/18/2023 and I was told he is not covered because there is a 12 month waiting period. The gaps between the 2 vet visits is approximately 15 months which is much longer than the 12 month waiting period. Embrace is saying he wont be eligible for coverage until 2/18/2024. Also, my dog has a small mass on his chest his whole life which is roughly the size of a dime. This mass has remained the same size his whole life. Embrace rep, told me since we dont have exact explanation of the cause of the mass, my dog is no longer covered for any time of cancer. In all, avoid Embrace pet insurance at all cost. They lie, they deceive, and they dont uphold their policies. I dont understand how they are still in business. Response to Embrace(3/24/2023) I am posting this as a response to embraces comments since I cant respond directly. I just want to clarify that the response by Embrace is intended only to support their interests without any accurate information. I have purchased hygiene products from my vet for my dog's entire life. Whether it was ear cleaning liquid or toothpaste and because of this, they wont cover my dog. They handpick the facts which fit their interest and exclude the others. The dates referred by Embrace's response are hygiene product purchases because I couldn't buy the same products at my local Petco. It's normal upkeep and maintenance just like brushing their teeth and clipping nails. With Embrace's logic, if I continue to clean my dogs ears on a consistent basis then he's not covered, but if I stop and actually let them get infected, then he's covered. What kind of stupid nonsense is this? I am so glad they responded to my complaint because their response shows how fraudulent and incompetent they really are.
Insurer: Embrace
By: Nick
So quick and so efficient
So quick and so efficient! I love working with Figo! They help me give my pets optimal care!
Insurer: Figo
By: Ren
So far your communication is great
So far your communication is great. Thankfully, haven’t had to use you yet.
Insurer: Trupanion
By: Cprice
Friendly staff
Friendly staff, easy to sign up, questions answered promptly
Insurer: Prudent Pet
By: Douglas Forney
Wonderful company
Pets Best is extraordinary - reasonable premiums; fast claim service; fair payouts; sensitive handling of our final claim upon our cat’s death; and cancelling our policy automatically upon her passing. When we are ready to get another pet, we will certainly insure again with Pet’s Best
Insurer: Pets Best
By: Bill Stewart
Pets Best makes it easy to submit a…
Pets Best makes it easy to submit a claim, provide timely processing and clear breakdown of what is and isn’t covered!
Insurer: Pets Best
By: Brian Bargmann
Failure to help with an accident
My dog fractured her knee cap march 11, that is almost 2 weeks after my coverage kicked in and Trupanion says my claim is not eligible due to waiting periods. Your policy says 5 days for injuries and 30 days for Illnesses. I plan to keep Trupanion for the future as I have a Malinois and she’s is extremely high drive but am a bit confused and frustrated as to why this fix is needing to be paid out of pocket when I am supposed to be covered.
Insurer: Trupanion Canada
By: Holly LeRiche
Easy Claims, Courteous Service
Easy to use for claims and taking care of our puppies, but I wished it worked like traditional insurance for people where it paid direct to the provider. Maybe in time. Otherwise I consider this insurance very good. Pay outs are reasonable.
Insurer: Pets Best
By: Richard
Toy Poodle diagnosed with Heart Problems
Thank You Trupanion for your Excellent Service, our Little Toy Poodle was just Diagosed with Heart Problems, Trupanion has helped us tremendously with our Insurance Claim, it is so appreciated, Trupanion is Fast, Caring, Kind and Very Understanding of our dogs needs, even down to the Medication he has to take. Thank You SO MUCH for all your Kindness, Concern and Help!! You are the BEST!!
Insurer: Trupanion Canada
By: Vicki