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Buyer Beware
Be very careful prior to purchasing this insurance. It is good for the first 3 to 4 years, then they start increasing the rates by 20% yearly. At Age 10, it increases by 200% and then at age 12, it hits a whopping 400%. My rate went from $1,400.00 to $5800.00 yearly when my dog went from 12 to 13! You have rights, call you state insurance commissioner and file a complaint, mine in California was very surprised of this behavior and will open an investigation. Insurance companies are NOT FREE to charge what they feel, this is regulated business folks! Remember, this is your money handed over to the insurance company, pending a future withdrawal when a covered expense arises...they are investing your premium at many times the return once it is handed over to them. Also, they have quietly without notification removed the healthy Pet Discount which brought your pets deductible down by $50.00 per year for every year without claims. Mine is down from $1,000.00 to $450.00, It no longer makes sense to hold back on those claims that would be small vs a premium increase for filing...flood them with everything legitimate the policy claims they should cover. This benefit has been removed from the renewals going forward.
Emergency Vet Visit
My dog got sick out of nowhere and we had to take him to the emergency vet - which can be so expensive, but we were afraid to wait until his vet opened in the morning. He received diagnostics and care to rule out anything that needed immediate action and we were able to get him to the vet that knows him best the next day. Pets Best makes this kind of immediate care for our boy possible! I was able to upload the bill from both visits to make my claims and it was very simple and handled quickly. Thank you for helping us afford to care for our dog like this!
Insurer: Pets Best
By: Alonda
Claim submission process…
The ease of completing the claim submission form and the expediency with which it was addressed was commendable. The communication is exceptional, whether via text or phone. You have an amazing, professional, caring, competent staff. Don’t change a thing!
Insurer: Trupanion
By: Gail
The representative that I spoke to was…
The representative that I spoke to was helpful and patient. I have a lot of pets that I want covered and I knew it was a lot to take on but I’m happy that I was helped by him.
Insurer: Nationwide
By: Wyatt Wargel
Very prompt response to my claims
Very prompt response to my claims. Much appreciated.
Insurer: MetLife
By: Happyartist
I spent a lot of time looking at the…
I spent a lot of time looking at the various Pet Insurance providers, but I still felt like so much of the decision depended on the unknowns that I was trying to insure against! So I can't really remember what convinced me to go with MetLife Pet at that time, but I've had nothing but positive experiences after this first year. I'm really, REALLY glad that I got pet insurance right from the beginning, and that would probably be true no matter which company I purchased insurance through. That being said, I've had no issues submitting claims or being reimbursed under my plan, and I'm glad I picked one that's been working so well for us.
Insurer: MetLife
By: R j
Easy enrollment
Recommended by a friend. Very easy enrollment.
Insurer: MetLife
By: DD
I haven’t used it yet
I haven’t used it yet and it is not enough coverage so I need to cancel this insurance
Insurer: Nationwide
By: HOMER S
My puppy had to have surgery…
My puppy had to have surgery unexpectedly. I submitted all the paperwork for the claim and after the deductible the amount owed back to me was deposited to my account in a matter of a few days. Great response time.
Insurer: Spot
By: Jennifer Lindsey