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Trupanion has been amazing to work with…
Trupanion has been amazing to work with over the years. Any time I have an issue their 24/7 support has been quick to address the problem and I’ve never left unhappy. I also love that my vet can bill them directly. If I had to knock something, I would say it is that when we signed up we were sold on the fact that the price doesn’t increase as your pet gets older but the policy has increased a number of times over the years. We’ve had policies on both of our dogs since they were 8 weeks old (there 6 and 5 years now). They’ve never said it’s because of their age so their claim is true, but it’s still been increasing. It’s understandable as the costs of goods and service increase. I’d still (and do) recommend Trupanion to anyone who has a pet that they care for.
Insurer: Trupanion
By: Akshaya
From the very 1st claim we submitted
From the very 1st claim we submitted, they have responded usually within 24 hours. We had a major surgery claim that took a couple weeks, but that is totally understandable. The website is also very easy to navigate. We are completely happy with Trupanion and would definitely recommend them to anyone that would ask!
Insurer: Trupanion
By: Susan
They are so easy to work with. Excellent!!
They are so easy to work with! The claim process is probably the easiest I have ever had to do! I recommend them to everyone I know! Defiantly worth every penny!! Customer service department is very knowledgeable and has the answers you need! Thank you!
Insurer: Trupanion
By: Kimberly
Easy to navigate & use.
Easy to navigate & use.
Insurer: MetLife
By: Angela Steiner-Hernandez
Best Pet Insurance!
My pet has been insured with Healthy Paws for 11 years and I always have a great experience with them. Submitting claims is very quick and easy. They reimburse me within 2 to 3 days. They cover everything stated in my policy with no issues. I will always use Healthy Paws for my pets.
Insurer: Healthy Paws
By: Margaret Scarola
Premiums/Reimbursement/Deductible
I signed up with Healthy paws in 2012 for my two dogs with $250 deductible and 80% reimbursement. It was a great company until this year. I only have one dog now who is over 13 years old. My premiums have gone up alot in the last few years. My premiums change every December. In December 2023 it was 242.14. In December 2024 it went to $363.21. For December 2025 not only will it be raised to $411.54 but I am no longer eligible for the $250 deductible and 80% reimbursement. It will be $500 deductible with 70% reimbursement. Is this because I have an elderly dog? Earlier this year I had over 5 claims that did not process although they were submitted on the website which I had done for years. I had to speak with a Customer Liaison Manager to find the claims and process them. Soon after there were 3 more claims that were not processed and once again I had to speak to a Customer Liaison Manager to find the claims and process them. Healthy Paws also changed how payments are made. I always used a credit card. Now if you use a credit card you will be charged 2.99%. I asked if I could pay directly online through my bank as I do my other bills. I was told that was not an option. If I didn't want to pay a fee the premium would need to come out directly from my savings or checking account. Every time a company gets sold the customer is on the losing side. Don't sign up with Healthy Paws.
Insurer: Healthy Paws
By: None
The agent knew what she was doing
The agent knew what she was doing, knew the insurance product and what was covered in the various options, answered all our questions, and was extremely pleasant.
Insurer: Nationwide
By: Cecilia Vaniman
So fast and userfrendly!
So fast and userfrendly!
Insurer: Nationwide
By: Carolyn