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On hold for 15 minutes
On hold for 15 minutes. Unable to resolve online. Once representative answered phone she had no clue as to why records were requested and unable to locate file.
Insurer: Embrace
By: Lois Fenner
I purchased both the wellness and major…
I purchased both the wellness and major medical plan for my new puppy. I knew he would need neutered in 6 months so I figured he would more than use his wellness benefits. Unfortunately, he ate a Barbie shoe and had to go yo the emergency after hours clinic. The cost gor this visit alone was over $800. All reimbursements for all visits were easy. Submission was easy, responses timely and reimbursements based on policy provisions were right on point. Needless to say I have been very satisfied with the voverage.
Insurer: Embrace
By: Cathy Reed
Thank you, Embrace! Embrace is the BEST!
i had a 21 year old cat who died in January. I called Embrace to cancel her maintenance insurance (I could only get maintenance because I didn't insure her before the age of 15.) My vet come over to my house once a week for several years and I never submitted a claim. After my beloved cat died, I called Embrace to cancel her insurance. I spoke with Rachell, and asked her about backdated claims. Between Rachell and Tevana and my vet sending those years of statements, all of my claims over those years have been paid! I am SO grateful for Embrace. Thank you. And I am SO grateful that my other younger cats are insured by Embrace.
Insurer: Embrace
By: Christina Tillotson
It was easy to compare and contrast…
It was easy to compare and contrast different policies relative to other companies I researched. Prices were reasonable and provided good coverage.
Insurer: ASPCA
By: Beverly Walker
I'm still not sure just what is…
I'm still not sure just what is covered. A better chart showing benefits would be helpful.
Insurer: Spot
By: Betty Miller
Excellent customer service
Excellent customer service, very knowledgeable and friendly. Well worth the money.
Insurer: Embrace
By: Richie Bill
Healthy Paws is Fantastic
Healthy Paws insurance is fantastic and I would recommend it to anyone looking for pet insurance. They have covered our dog Sasha since she was a puppy. When we found out that Sasha had cancer we were worried about cost of treatment and how much would be covered. The fact that Healthy Paws has no cap on treatment was a blessing in such scary times. They always answered the phone with a smile on their voice, resolved claims in a timely manner and have covered ALL of Sasha’s cancer treatments. We are heart broken that Sasha lost her battle with cancer, but we are certain that we gave her the best possible life she could have had, and that is partly due to Healthy Paws.
Insurer: Healthy Paws
By: Maria Elizathe
Bad!!
Be careful!! Buyer beware. They take enormous liberties with what they consider “related” to a “pre existing conditions”. They refused to cover an annual exam (which I paid coverage for) because they had “determined” it was related to a pre existing condition. I called and discussed with them that some of the recent charges were indeed related to a pre existing condition and that others were not and were annual exams. They were rude and unwilling to explain the appeal process.
Insurer: Pets Best
By: Marga Eshelman
Quick and easy service
Quick and easy service. All I had to do was pay the deductible. Spoke online with a Rep from trupanion and got all the answers I needed! Great service highly recommend
Insurer: Trupanion Canada
By: Jenna Fritz