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Best Healthcare for our Dawg
I am so grateful"Zoe Angelina the Jack Russell", our dawg, has always had Trupanion at our side for over her 13 years, even celebrating Zoe's 16th birthday, in January. They have paid well over $11,000 in claims protecting our sweet girl. Trupanion is Zoe Angelina's guardian angel. Charlie & Karen her parents Portland, Oregon
Insurer: Trupanion
By: "Zoe Angelina the Jack Russell"
Happy customer
Customer service is always friendly and helpful.
Insurer: Pumpkin
By: Gracie Perez
When it’s good, it’s good but when it’s not, it’s frustrating
Claims processing takes a very long time, disputing a claim is not an easy process, the app isn’t easy to check on previous claims because you can’t see the documents you attached.
Insurer: Pets Best
By: Natalie Watson
Easy to understand policies online
Easy to understand policies online, to purchase at great price..
Insurer: ASPCA
By: Tanya Gee
Happy with my experience
Claim was easily submitted online and the processing was completed within two weeks. Would recommend.
Insurer: Embrace
By: M Clifton
ASPCA
I signed up for this insurance with my first 2 cats. Both had medical issues and having insurance saved me quite a bit of money. My third cat had an injury and the insurance paid half of the surgery bill.
Insurer: ASPCA
By: Barbara
Very nice people and knowledgeable
Very nice people and knowledgeable
Insurer: Pumpkin
By: Bruce
We have had Trupanion since day 1
We have had Trupanion since day 1, and they've always covered what was eligible and with little effort. Easy to submit a claim, and reimbursement in a day or two. Peace of mind is priceless especially with having a Cavalier King Charles Spaniel
Insurer: Trupanion Canada
By: Lisa Turmaine
Really frustrated.\\\\\\\
A claim reimbursement check was lost or stolen in the mail. I informed Embrace of this WEEKS ago, and am still getting the run-around that "billing is looking into it". It seems maybe the billing department is just one overworked person? That's the only explanation I can see for why this is taking so long. EDIT: After about a month, they FINALLY reissued the payment. Again, really frustrating that it took so long, as it was about $3,000. But on the other hand, they have reimbursed every claim I've sent in, so I can't complain too much.
Insurer: Embrace
By: Patricia Masters King
Stressful. Disorganized. Purposely difficult or poorly trained?
Unfortunately, one of my cats has not been well recently. I have filed multiple claims - the first over a month ago. I have spoken/emailed SEVEN different representatives, and the issues are YET to be resolved. They keep claiming I haven't submitted his medical records, and I keep resending them. Please note, the first time I submitted his medical records was when I enrolled, and I spoke with a representative to verify I had submitted everything needed. They are now trying to claim he has a pre existing GI issue, which is absolutely untrue. They are going off the date of his first claim because they are not organized enough to realize I have submitted his records multiple times and had multiple representatives verify they received them. This is starting to feel like a scam. I am starting to feel like they are purposely being difficult in the hopes that I stop try, and they get to save money. I am so tired of having the same unhelpful conversation with each representative. I truly am appalled at how disorganized this company is and can't even wrap my head around how poorly trained their staff are. I am hoping this issue will be resolved promptly, but I don't think I'll hold my breath. But hey, here's hoping the 7th time will be the charm. In response to the reply: the first submission was indeed a line item record. I repeatedly submitted the rest of the records after I spoke to a rep in November and repeatedly throughout the claim’s process (once while actively on the phone with a representative, so she could verify it was what was needed). I finally took a screenshot of his most recent wellness exam (which I’d sent to records many times) and sent it directly to the claims rep and finally progress was made. The pre existing condition was removed from his chart, but boy was this a process. Update #2: I will say, when I finally got through to a manager, he was very helpful. My subsequent claims have gone much smoother and been processed quickly.
Insurer: Healthy Paws
By: Lancelot's Mom