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Was amazing when it was GO Pet Plan but....
I've had policies for my dogs starting in 2018 ( when I had 1 dog and 1 cat ) now have 3 dogs on insurance policies and 1 cat. I had one claim when it was still GO pet plan and the review process was quick, simple and not a headache - it was great and I always reccomended it. Now, since being "fetch by the dodo" I had my dog in for emergency care, filed a claim on Feb 22 and have not had any further communication from the company despite my attenpts to contact them. Every time I call I get voicemail, every time I email the response is never helpful or informative. Adding extra documents to a file is also near impossible and again, when you call to ask for help it's automated or you get voicemail. Frustrating to deal with considering you carry a policy for this long, pay over 3k out of pocket for treatment and can't even get in touch with the company. The policies in theory are great, but the customer service so far has been frustrating beyond belief. Will definitely try FURKIN with the next animals unless something changes.
Insurer: Fetch
By: Selena
The best you can get!
I’ve been with Trupanion for over 12 yrs and will continue to be their biggest supporter. Our dogs have had numerous accidents, and then both got ill as they got older and Trupanion has ALWAYS been there and tried to make sure they could cover everything they could! Never did they try to get away with not covering a charge, there were even times when I didn’t think they’d cover something and they found a way to do it. When one dog passed away, I had to call to cancel her coverage and they were the kindest, most compassionate people. With a new puppy, I tried a different insurance just to see if it was better, and even though it was pretty good, it did not even come close to comparing to Trupanion! So I switched. Effortlessly, too. And I ended up saving $$. I’m fostering now and will be adopting this new pup, he’ll go onto this insurance immediately after I sign the paperwork. I highly recommend Trupanion!
Insurer: Trupanion
By: customer
I rec’d a text that the case is closed…
I rec’d a text that the case is closed but I can’t find what the results were. What does that mean that the case is closed? I’ll be receiving a check or I’m not getting any money returned. I’m very disappointed in FIGO. I thought there would be a message somewhere saying after reviewing your claim we’ll be returning $ to you with an explanation as to what was covered and what wasn’t. I haven’t been able to find it. Maybe I’m just not looking in the right y. Please help
Insurer: Figo
By: Mary
Was amazing when it was GO Pet Plan but....
I've had policies for my dogs starting in 2018 ( when I had 1 dog and 1 cat ) now have 3 dogs on insurance policies and 1 cat. I had one claim when it was still GO pet plan and the review process was quick, simple and not a headache - it was great and I always reccomended it. Now, since being "fetch by the dodo" I had my dog in for emergency care, filed a claim on Feb 22 and have not had any further communication from the company despite my attenpts to contact them. Every time I call I get voicemail, every time I email the response is never helpful or informative. Adding extra documents to a file is also near impossible and again, when you call to ask for help it's automated or you get voicemail. Frustrating to deal with considering you carry a policy for this long, pay over 3k out of pocket for treatment and can't even get in touch with the company. The policies in theory are great, but the customer service so far has been frustrating beyond belief. Will definitely try FURKIN with the next animals unless something changes.
Insurer: Fetch Canada
By: Selena
Haven't had to use the coverage yet but…
Haven't had to use the coverage yet but getting enrolled was super easy and very smooth!
Insurer: Trupanion
By: customer
confusing billing
I always get totally confused with the billing. I ordered 3 meds this morning, and I just got an email for one of them. No where on the claim documents, lists which medication it refers too. It gets put into the "lameness" category, but it never shows which one of the three this charge is for.
Insurer: Trupanion Canada
By: Donna
Don't buy any maintenance program
Don't buy any maintenance program
Insurer: Spot
By: Deanna Gaudineer
Trupanion never lets us down
Trupanion never ceases to amaze me! Our pup has had some significant health issues and Trupanion has been by our side since day one. They are so supportive and they strive to be efficient in reimbursement, which is usually within 72 hours. We never question the decisions we make in regard to our pets health as we know Trupanion is always by our side.
Insurer: Trupanion
By: lisa
Excellent company
It was very easy to get everything done.
Insurer: Spot
By: Chrissy Cummings
#1-Prudential
#1-Prudential #2-Provided excellent information
Insurer: Prudent Pet
By: Michael Walker