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I didnt have my account registered and…
I didnt have my account registered and the CSR handled everything for me in the matter of seconds. I then go into the portal and it was so easy to upload my claim. Within a few days I got an email saying my payment was on the way. So Fast and efficient.
Insurer: Spot
By: Sarah Saniter
The customer service never gets back to…
The customer service never gets back to me.
Insurer: ASPCA
By: Se Lee
You are taking such a long time…
You are taking such a long time honoring the March 9, 2023 claim submission. What is going on what is the problem? You have been very slow with my last 2 claims I am thinking about cancelling coverage with you. What is wrong? I thought you honor for tooth extractions! Very disappointed please hurry with this March 9, 2023 claim! I have waited long enough!
Insurer: Pumpkin
By: Debbie Pole
I haven't had to thankfully file a…
I haven't had to thankfully file a claim yet, but you have definitely made sure I was well-educated on how my policy worked and how to file a claim in the future. You came recommended from a fellow pet mama!
Insurer: Trupanion
By: Kim Trussell
Easy, Quick, and Convenient to sign up
The process was very easy to sign up at a very affordable rate. Thanks for looking out for our pets!
Insurer: ASPCA
By: Saurav Bose
I haven’t used the insurance yet but it…
I haven’t used the insurance yet but it gives us peace of mind knowing it’s there if we need. Thank you
Insurer: Trupanion Canada
By: customer
So far experience has been good
So far experience has been good. Have yet to use the Vet. But soon.
Insurer: ASPCA
By: Maureen
My fog would be blind without Pet First
After insuring with Pet First, ny dog became diabetic and then blind. With the insurance I was !able to have her sight restored! I tell Every dog owner about Pet First!!!
Insurer: MetLife
By: Lynne
Stalled Claims Processing
I have been a customer since 2016. My first claim was filed in February 2023. It took 4 weeks for the company to tell me that they needed additional documents, which I provided the next day. It’s been another two weeks, and my claim is still awaiting review from a claims processor. I currently have six claims pending. The 2-10 day processing that they advertise is a false claim in my experience. Update: I followed up with a Customer Manager as the Healthy Paws social media message below suggested. I have made multiple calls and spent several hours with Healthy Paws. Another 10 days has gone by since leaving my review and my claims are still “processing”. Healthy Paws has been getting away with false / misleading advertising. If you’re shopping for pet insurance, please consider all of your options carefully. If you switch pet insurance, many insurers will not cover pre-existing conditions.
Insurer: Healthy Paws
By: Sam S.
I had to pay $1200 of money the same…
I had to pay $1200 of money the same night I got spot pet insurance now my money is gone Betty Boop had to have emergency c section
Insurer: Spot
By: Omega Mitchem