215,882+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,882 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pets Best is the Best
So happy we found pets best! They are very reasonably priced and are fair when filling claims. We love having an on call vet as part of the plan.
Excellent customer service
I had insurance for Jill, and you indicated that you would refund me for the months after she had passed. You added Princess Amy, and I am very pleased with your customer service.
Insurer: Nationwide
By: Joyce Lillemon Boschert
Super easy claims process
Super easy claims process. My policy has already paid for itself
Insurer: Pumpkin
By: Rafa Torres
great customer service
great customer service
Insurer: Nationwide
By: customer
Real easy to talk to the customer…
Real easy to talk to the customer service reps
Insurer: Nationwide
By: LdotNelson
Pets Best is The Best
"Your excellent customer service and expedient claims process is a built-in incentive to invest in my pets' health, knowing that a portion of the cost will be reimbursed. As you know, pet care can be expensive, but your insurance allowances encourages me to take the proactive steps that benefit the health of my fur-babies. Thank you so much for your support!"
Thank goodness for pets best insurance
My dog acted lethargic this summer. I was very concerned, got some test. We’re still confused about what to do turned out. It was cancer. We were able to get care early and thank God for Insurance so we could afford it.
Insurer: Pets Best
By: Susan
Do not use this company. Find ways to not pay valid claims.
I had filed a claim for the extraction of 4 teeth for my dog. I have the dental coverage add on and it says it covers extractions. They said they would not cover it because it was preexisting even though the vet did not find this until a teeth cleaning. Also terrible claim process.
Glad I switched
Very easy to navigate and change coverages, and very cheap for my 3 animals.
Insurer: MetLife
By: Samantha
Please read and beware if your pet truly gets sick!
I am contacting my lawyer to sue these awful thieves as well as TV news media to expose their dirty scheme. Please read if you are considering purchasing this insurance because if you do, you will be as livid and frustrated as I am. If I could give zero stars I would. I purchased this insurance 8 years ago with the level 2 accident and new illness plan for my Chihuahua. We started the plan when my dog was 9. At age 16, my dog developed pulmonary hypertension. We found this out through testing, and then follow up treatments involving echocardiograms and also hospital stays as the illness progressed. I submitted claims for all of the above, and they were all rejected because apparently there is a small hidden clause in the policy that says that chihuahuas are genetically predisposed to get mitral valve from birth, and mitral valve causes pulmonary hypertension, so basically, if your dog truly gets sick, even when they never had a sick day in their life, blame it on the breed, so they have an excuse to not pay out! We found this out the hard way as we spent close to $10,000 helping our dog. I would never regret spending the money to help the dog but I regret investing in this fraudulent insurance that has deceptive ways of getting around paying what they should be obligated to pay. I spoke to a rude supervisor named Katie who said she was the highest point of contact and to read the policy. I did read the policy and it still doesn’t clearly state that my dog isn’t covered by this insurance. She was immovable and reluctant to do anything to help me except to repeat the mantra “read the policy” which conveniently says to go on the website and look at exclusions for certain breeds. In other words, all breeds are genetically predisposed to something, and when you read the fine print, we won’t cover any breed for anything major. I do know that there are definitely points of contact above Katie, the names of the CEO and many others above Katie are listed in the policy and will also be listed in my lawsuit. Well, 1- see you in court because I will not let up. 2- a very close friend of mine works for ABC TV news for the department that helps consumers and exposes fraud, so don’t be surprised when they show up at your offices to expose you nationally. If you get lucky and none of the above works for me, just know that I will use every resource known to man and flood all of social media so that everyone is aware why they shouldn’t buy your policy. I may never get my $10,000 in claims back but I guarantee you that you will lose a lot more than $10,000 of business when I get through making people aware of what you do! The only good experience I had was with the representative who cancelled my policy!
Insurer: ASPCA
By: C.J.