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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Waiting time for use
Have to wait to use my insurance but never told me what when I opened it
Insurer: ASPCA
By: Nicole
It was fast easy and affordable answer…
It was fast easy and affordable answer all my questions that I needed answer 10 out fo 10
Insurer: Spot
By: Larry Iovanna
Claim process
Online Claim process from my smartphone was very straightforward .. easy to use. There was some latency but may be from my WiFi connection. All good!
Insurer: Embrace
By: George Selekman
Did not get coverage on a surgery claim…
Did not get coverage on a surgery claim that my dog required because of “preexisting conditions”, despite my dog having surgery on the preexisting condition, making any future incidents covered (as promised). Submit an appeal and only got minimal amount, which was postponed for months. Very disappointing.
Insurer: Pets Best
By: Madison Fellows
First time pet insurance user
Pets Best truly is great in handling claims and customer service. I've never used pet insurance in 30 years of owning pets and I'm totally glad I do now.
Insurer: Pets Best
By: Carlos
Make certain you did your homework..
When originally contacting Embrace Pet Insurance spoke with Kati, who was very polite. She explained their Satisfaction guarantee or they will refund the money and cancel the policy. A few days after the initial enrollment I realized that Fetch who I have my Frenchie insured with was significantly less for the identical policy. This was back in January when I was assured that my refund would be posted and reflected upon my card within the next few business days. That’s come and gone alongside 4 more conversions with representatives ensuring the sameness of my refund. The real issue I have is that every month for 4 consecutive deductions of 122.96 they have continued automatically paying themselves but I still haven’t received a credit. Just as recent as March 30th I contacted Embrace coincidentally reaching Kati she took a look at my account stated they noted it and sent it up for a refund process but couldn’t give me any explanation of why I am still being charged, She Spoke with her supervisor who said they would expedite this refund process….. Here I wait for now accumulated $400 that they have STILL NOT REFUNDED.
Insurer: Embrace
By: Heidi S
uploading the claim and backup…
uploading the claim and backup paperwork was fast and easy. The turn around time for reimbursement is also done in a timely manner.
Insurer: Embrace
By: Nancy Gonzales
They are always understanding and…
They are always understanding and listen to you. They are very knowledgeable. If the person you are talking to doesn't know the answer they will get you to the proper person. Very pleased with their service
Insurer: Embrace
By: Jean Harrell