154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
235,974 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,325 reviews
10,787 reviews
27,479 reviews
14,161 reviews
63,005 reviews
Category with most reviews
This chart shows the distribution of review categories.
No worries
It's a great feeling to just say to the vet"Do whatever you need to do cause Rooney has nationwide on his side to cover expenses when they are unexpected
Insurer: Nationwide
By: Daniel
Pets Best has insured 2 dogs for me and my third dog in the near future.
Pets Best has insured 2 dogs for me, a Golden Retriever 2004-2014 and a Golden Doodle 2014-2023. I have absolutely no complaints, their service has been timely and thorough. In fact, I will receive a new Golden Doodle puppy the first week of May and will immediately have her insured through Pets Best. Thank you so much for your wonderful service. Mary Street
Insurer: Pets Best
By: Mary J Street
they didn't even cover my dog's medical…
they didn't even cover my dog's medical visit. This company is disaster. And it takes more than a month to give you an answer about the refund. One of the worst decisions I've ever made.
Insurer: ASPCA
By: Hernan Benites
Not bad but also not good
When claims are covered and you established your first claim (sending medical records for the previous year) they're great. Process is easy and you get your money fast. The issue is when there are problems, you need to call several departments, seems like no one reads the previous notes. I had a claim put on hold because they needed my dog's med records. My vet faxed them 3 times and they said they never got it. I had to drive over, had them print it, then email it to metlife. After all that, they claimed he had a pre-existing condition when the vet clearly stated he did not know the cause of the issue. I was told by an agent to submit an appeal, I did not need a veteran's signature for this issue. I got mail a month later that I needed the signature and that I used up 1 of 2 attempts at an appeal (which was not told to me earlier). I have since moved and I am not driving back to another city just to get this signature and was furious this was relayed by mail and not telephone or email. That said, if you work with the right person via customer service, they do help push your case to the claims department and try to help. The issue is this doesn't always work and you don't always get a response and everyone is confused or late on the information. They are supposed to cover vet visit costs (office fee), but because one diagnosis was pre-existing they refused to pay when all the other reasons for my visit were covered. Also, the pre-existing issue did not need a veterinarian so that fee should not have even been paired with the visit. Furthermore, the app shows you claim # but doesn't tell you which claim it was for or what the diagnosis was so it's difficult to track down what claim you want to look at. Overall it's great and fast when it works and the claim is covered. But when there are issues or problems, good luck with getting it fixed if at all.
Insurer: MetLife
By: Titus
I spoke with Tattianna at Fetch by The…
I spoke with Tattianna Smith at Fetch by The Dodo Pet Insurance today. I feel compelled to write about my experience. I have been going through a very difficult month as my precious, darling cat, Tilly, has been quite ill. I needed to file claims for her hospitalizations, etc., and having had little sleep due to worry and staying with her in the hospital, my capacity to submit my claims is diminished. Tatiana stayed on the phone with me (as I intermittently burst into tears) and consoled me and patiently walked me through the steps for submission. Not only did she do that, she also sent messages to the 3 vets involved to make sure that all invoicing is received. This is customer service at it's very best! Truly above and beyond the call of duty. Additionally, I called back to find out how to give a review, and Tracy, who answered the phone was incredibly sweet and kind as I again became emotional. I am incredibly fortunate have found Fetch and am very grateful for this experience. Sincerely, Susan Pinkus
Insurer: Fetch
By: Susan Pinkus
You have to fight for claims to be paid
I've yet to be reimbursed for 1 claim . You have to jump through hoops and fire and still not reimbursed. They have no problem taking your money though. I have 4 dogs insured
Insurer: Healthy Paws
By: HEIDI
Latest 1 comments
Heidi, We’re sorry for your frustration during the processing of your claim. As per the policy we do require medical records for all enrolled pets to process claims. All claim decisions are based on your pet’s medical records and the signs/symptoms that are noted in those records. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing. After reviewing your account, there are missing medical records we need to process your claim. Our team has offered to contact your veterinarian to get those records. Once received we can process your claim. The Healthy Paws Tea,
So easy to submit the claim online!
So easy to submit the claim online!
Insurer: Embrace
By: Heidi
AMAZING EXPERIENCE
I had called with the intention of canceling my Fetch account because I didn’t really have time to look it over at SPCA.. Denise answered questions that I didn’t even know I had!! She explained everything so thoroughly about my insurance plan, educating me more on what exactly Fetch is. Of course after learning more, I opted to keep my plan. She also made me feel so much better about having a new dog, because it can be stressful! Thank you for such a pleasant experience, Denise :)
Insurer: Fetch
By: Carina
Upon signing up with the company
Upon signing up with the company, I received a warm welcome call explaining the insurance policy we chose for our dog and made sure to reach out if we had any questions or concerns.
Insurer: ASPCA
By: Sabrina Rigas
Worst pet insurance
Worst pet insurance. Not recommended. This is an scam. They don’t cover any medical visit.
Insurer: ASPCA
By: Hernan Benites