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Ease of submitting claim with Lemonade
Before Chewy came out with a stripped-down version for accident insurance, my research was that Lemonade had the least monthly cost but I did pay for the whole year at once which gave me a discount and I had two cats so they gave me a 10% discount. I will say the submission process was pretty simple although I will say it was interesting that they wanted you to video your explanation of how your cat got into their predicament. Apparently they had facial data on whether you are lying or not. Go figure.
Insurer: Lemonade
By: Linda
Great Customer Service
Customer support is quick and efficient. Always friendly and I am so happy I chose to get this insurance for my dogs.
Insurer: Embrace
By: Karen S
The worst pet insurance company you can deal with
The worst pet insurance company you can ever find. Be aware, they will not pay your claim and they will simply steal your premiums and when the ptime comes for them to honor their obligations under the policy, first they will take weeks or even months to process the claim and when you ask why is taking such long time they would say the claim still under review. They do that so they can keep charging their premiums for as long as they can because they know at the end when they don’t honor paying the claim, the customer would definitely leave them so they do this strategy to collect as much premiums from you before you leave. This company should be investigated by the the consumer affairs or even by the attorney general for their deceitful practice and defrauding their customers. This is my warning so you don’t get deceived like me.
Insurer: Embrace
By: Martha L Correa
Concern about Per Se "Pre Existing Condition"
Hello, I was so thankful that I had insurance to cover these charges for my sick fur baby. How ever I am concerned about comments the reviewer had made about my dog vomiting. That the vomiting wasn't covered. That he had to go one year with out vomiting.. Now how am I supposed to know my dog is sick? Being a mother the 1st thing that tipped me off that my child was sick was the throwing up! How can you consider throwing up a PRE EXISTING CONDITION! I find that outrageous. Now that my dog has had diarrhea will that not be covered since it is a PRE EXISTING CONDITION? Its not like my dog is sick all the time but when he gets sick he gets sick! Just like a child. So in my mind throwing up and diarrhea will never be covered.
Insurer: Embrace
By: Julia Doane
Surprisingly Great Experience
Two years in a row when she was 6 and now 7, my girl required surgery. Pets Best electronic claim filing is a breeze, turn around a matter of days, and direct deposit claim payment.
Insurer: Pets Best
By: Linda
My experience today was with customer…
My experience today was with customer service & web support. I spent quite a while on the phone with Alexis trying to get into my account to file a claim for my pet. She was very knowledgeable, made several adjustments & walked me through making adjustments myself. She was able to get everything fixed & I could successfully file claims again. She was extremely patient, well spoken & friendly. My experience is first class!
Insurer: Nationwide
By: Deborah B
Worst experience I ever had with a pet…
Worst experience I ever had with a pet insurance company. They will deem everything as pre-existing even if the medical history says the opposite. The phone reps know zilch about insurance in general and tell you a claims adjuster will get back to you in 10-15 and sometimes 30 days and then it takes 3-6 months for claims to be reviewed. They even said my dogs diarrhea was pre-existing! Please stay away from this horrific company. They will make you jump through impossible hoops and provide medical history that doesn’t exist. Don’t get me started on the orthopedic report card, that’s a joke. 6 month waiting period and NOTHING is covered unless you get the form filled out. Adjusters are a literal joke and just send you automated messages. Save up, have an emergency fund and pay out of pocket for your pets. Or waste your money on pet insurance like I did.
Insurer: Embrace
By: Go Insolvent Embrace
Prompt payment of claim
Prompt payment of claim. Coverage was as was expected. Thanks!
Insurer: Embrace
By: C. Mackay
Very efficient quick response
Very efficient quick response
Insurer: Embrace
By: Barbara Swanson
I wasn't aware that it took a few weeks…
I wasn't aware that it took a few weeks for the account to activate.
Insurer: Pumpkin
By: customer