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poorly trained customer service reps
poorly trained customer service reps. I was issued 2 policies and double charged for one dog….Tried to resolve this error over the phone 6 times with a promise of a refund that still after 3 weeks hasn’t come back to me…they sure took the money fast though but do t want to part with it once it’s BIT THEIRS TO KEEP. I immediately had them cancel BOTH policies now i found out that they double issued and double charged my checking account. Again still no refund All i can say is BUYER BE AWARE AS YOU MIGHT GWT RIPPED OFF HERE.
Insurer: Spot
By: Sherry Johnson
Please do NOT waste your money!
I signed up for Embrace to avoid paying thousands in the event of something happening to my dog. After over a year my dog started to get sick and her diagnosis was Cancer/Cushing's Disease. Embrace covered NOTHING for the numerous procedures we had to have done stating she had elevated liver levels prior to her diagnosis. My vet wrote an appeal letter and stated how those levels were barely over the limit and should not be held against us as they were not a cause for concern. They denied the claims again. I would not recommend Embrace to ANYONE. I paid almost $100 a month (I got more than the basic plan) for them to cover nothing and for me to cover all my dogs medical bills. The money I spend on their monthly services could have gone to her actual care instead. I would love to report them for their TERRIBLE services and customer care.
Insurer: Embrace
By: Tabatha
Great customer service
Great customer service
Insurer: Trupanion Canada
By: Douglas Archibald
Easy to customize
Easy to customize your pets plan with as much or as little as you want, what is/is not covered is clearly listed and the whole process of signing up is very simple!
Insurer: Figo
By: Hannah
Super easy to deal with and claims…
Super easy to deal with and claims approved fast. I have had nothing but really nice people to talk to. Love this company
Insurer: Embrace
By: Linda K Walkup
No need to call and wait on hold.You…
No need to call and wait on hold.You submit your claim with the proper documentation and we got our claim money back less the deductible and less 20% that was just like they said when we signed up.
Insurer: Fetch
By: EDWARD FERNANDEZ
Eat Pet Insurance out there
Love how easy it is to submit a claim and how quick the money is reimbursed. I keep telling my friends and family that Trupanion is great to have.
Insurer: Trupanion
By: Alex