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Accidental claim
We are new to Pet insurance and did a LOT of research prior to picking Embrace. We actually didn’t think we would have to take advantage of their service for a long time, since we have a young pup, but when we had an unforeseen accidental claim for a swallowed foreign object just shortly after being outside the waiting period, they covered everything without arguing. Great experience. I am happy to say Embrace lived up to their promise. Amazing service. Courteous and patient customer service. Glad, we picked them.
Insurer: Embrace
By: MB
My representative was extremely helpful…
My representative was extremely helpful in finding the best insurance plan for our new puppy Ozzy. informative and polite and truly help me understand the processes going forward. thank you!
Insurer: Spot
By: David D
Signing up was easy
Signing up was easy. No connection since so hard to rate my experience as of yet.
Insurer: Spot
By: John Lasater
REFUND
I signed up for the PetDesk app , but never signed up for pet insurance and I still got charged for it . I just want to make sure it won’t keep charging me each month and would like a refund for the time it did charge me
Insurer: ASPCA
By: Hailey Harlach
Great customer service
Great customer service, not pushy at all, price is reasonable and coverage seems good, though I hope I never have to use it!
Insurer: Trupanion Canada
By: Gary
New Customer
New Customer. The website and signup process was simple and intuitive. I hope the claims process is as easy.
Insurer: Spot
By: Dave Boggess
40% premium increase at renewal
I enrolled my dog last year after a long research. I was happy to find Trupanion because their website says "Most pet insurance providers do use birthday pricing, but Trupanion does not practice this at any stage in your pet’s life". It was not cheap because of my dog's middle age and I understand that. And I also believed my premium would not change too much over the years. It's my renewal time, and they are increasing it by 40%. When I asked why, the answer was they don't increase them due to my dog's aging but they found that they received more claims in my dog's age group so the risk increased. If she was young at enrollment age, this wouldn't be an issue because younger pets do not make a lot of claims that would affect my premium. So basically my dog is being penalized for other dogs' aging and health issues. And I'm learning this after one year. Unfortunately, it was a big waste of money with no single claim submitted. I am very disappointed and ready to cancel. Save your money somewhere else if you have an older dog!
Insurer: Trupanion Canada
By: Sam
It was an easy process to get the quote…
It was an easy process to get the quote you need
Insurer: ASPCA
By: Tabitha Elrod
Great service
Really helpful, easy to use app. Great service
Insurer: ASPCA
By: Sergio Hernandez
Great service
So far you guys have been amazing and helpful with any questions we have
Insurer: Trupanion Canada
By: customer