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Fetch has been a literal lifesaver for…
Fetch has been a literal lifesaver for our dog, Charlotte. She was diagnosed with cancer and fetch has quickly paid all claims and submitting was a breeze
Insurer: Fetch
By: Andy Mulholland
Met Life Pet Insurance
Excellent sales and pricing for both my dogs.
Insurer: MetLife
By: Barbara
Great so far
Great so far. We've been with Fetch for several years - I took out pet insurance on my girl when she was 8 weeks old (good thing too cause she developed allergies around a year old). Claims are easy enough to open and payments are deposited quickly once the claim has been approved (although this sometimes takes a while). Every time I've had to contact customer support they've been good. My only complaint is that to file a claim in the app, you're required to include the vet's notes which I don't always have because most of the time it's just a refill on her allergy meds. So I do it by email instead which takes way longer. If this is wrong and I'm missing something, please let me know cause I'd love to submit everything in the app and get things dealt with quicker!
Insurer: Fetch Canada
By: Em Jones
Fetch responded quickly and helpfully…
Fetch responded quickly and helpfully when my puppy needed an operation to live a normal, happy life. It would have been financially hard to get him the care he needed if I did not have this insurance. I have shared this information with other friends who have had difficult experiences with other pet insurance companies. I feel very lucky in making the choice I did.
Insurer: Fetch
By: Mary White
I was unable to sign up online so I…
I was unable to sign up online so I called the number and was helped through the process by a very nice lady - I have forgotten her name. She answered all my questions and helped me get our two dogs registered.
Insurer: Trupanion
By: customer
New to trupanion
So far I ha e not had to use my trupanion insurance but was an easy transition from previous.
Insurer: Trupanion Canada
By: Nicole Embree
Worst claims experience I have ever…
Worst claims experience I have ever had. Submitted a claim more than two weeks ago and nobody followed up. Called them twice within the two weeks and they only said someone is following up and is going to call me back. No one ever call me back. Called them again and they say did not receive doctors note from vet. which I could have called and requested. So I called the vet. And get all documents they needed. Few days later claim still pending. Called them and they say they “just” received them now and is going to review the claims soon. They never promised a timeline for getting things done. And when they say they are going to call you back they never did. I am not concerned about the money I have to spend I am just not happy with my experience and the way/ process of treating claims. I am seriously considering terminating the policy.
Insurer: Trupanion Canada
By: Dorcas Ma
Love Trupanion
We got Trupanion when Toby was about 8 months old. It has paid off in a big way. His medical costs have been over $60k for the 11 years we have had Trupanion. We have been blessed to get back close to or a little over $50k. Toby would not have been able to receive the treatments he deserves without Trupanion. Thank you.
Insurer: Trupanion
By: Bill Holley