209,556+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,556 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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stepahnie was great!
stepahnie was great!
Insurer: Prudent Pet
By: harleyjjgmail.com
Don't use ASPCA horrible company
I have worked as a property and casualty adjuster for the last 30 years. I have never had a worst experience than working with this company-I also found out that ASPCA doesn't even own the insurance company, it is run through a 3rd party that uses the naming rights from ASPCA. I had a claim for my dog and they denied it, they said i had filed it incorrectly, I asked to cancel the policy and they told me I needed to file it under a different coverage, I went through all the hoops and they denied it a second time and then refused to refund my policy after I asked that it be cancelled. Don't use this company very shady-I had pumpkin for my last pet-they were fantastic. I'm cancelling ASPCA today.
Insurer: ASPCA
By: Robert Dolan
I recommend pets best to everyone
I recommend pets best to everyone! It is easy to navigate the website. When I submit a claim it's easy to check on progress. I get emails if the claim is taking longer than two weeks to process.
Insurer: Pets Best
By: Gina Dubick
SCAM
SCAM. They don't cover most services and I've been through 4 emails and 3 phone calls with automated emails and scumbag sales people to try to cancel. Let me know if there are any class action lawsuits I can be a part of.
Insurer: Fetch
By: Afterhours Mike
You all have been great
You all have been great, thank you!
Insurer: Pumpkin
By: Marritt
Clear Accident Denied Despite Video…
Clear Accident Denied Despite Video Evidence and Vet Letter I am beyond disappointed with Pets Best. While we were on vacation, my senior cat suffered a clear, documented accident. We have video footage showing her claw getting stuck while climbing onto the bed. When she attempted to come down again, she fell and hit the floor. As a direct result of this fall, she became injured and unable to access her food and water, which caused her to stop eating and drinking for five days. During that time she became dangerously weak and required multiple days of hospitalization to recover. This was an accident-only emergency. Our veterinarian provided a written letter explicitly stating that the hospitalization was caused by the fall, not by any pre-existing condition. Prior to this incident, Lucky had no symptoms, no treatment, and no clinical issues related to kidney disease or any other condition that would explain her sudden decline. Despite: • Clear video evidence of the accident • A detailed veterinary letter confirming cause • A clear timeline showing decline only after the fall • No prior issues affecting her ability to eat or drink Pets Best denied the claim, claiming the incident was due to chronic kidney disease — a conclusion that directly contradicts veterinary documentation and medical facts. If you’re considering Pets Best, feel free to look at other reviews with similar complaints. Unfortunately, this experience suggests a pattern of denying legitimate claims, especially when significant costs are involved. When you pay premiums expecting peace of mind, you should not have to fight this hard after a true emergency. I would strongly caution pet owners — especially those with senior animals — to think twice before relying on Pets Best when it matters most.
Insurer: Pets Best
By: customer
Do not waste your money
Do not waste your money. They won't reimburse you. I've wasted so much money on monthly payments for no reason. Cancel your policy immediately. It's worthless.
Insurer: Spot
By: Tonya Reaves
MetLife absolutely has the best…
MetLife absolutely has the best coverage in the market right now for your pets. Over the past two years since I’ve had them, their reimbursement has been a little slow, but reasonable. Recently they have been super fast – the last three claims I submitted were all paid in under a week! I couldn’t be happier with this company.
Insurer: MetLife
By: Jean Hall
The website was easy to read.
The website was easy to read.
Insurer: MetLife
By: Vanessa Starks