224,962+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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only negative is length of time to be…
only negative is length of time to be reimbursed
Insurer: Pets Best
By: Dennis Boyd
Great customer service
The woman who helped me, Linda, was VERY friendly. I was ready to cancel my policy, but she explained everything to me in a very friendly way and was really helpful. She also called me back after we got disconnected, which I appreciated.
Insurer: Pets Best
By: Josh
I hope to get a fair price for many…
I hope to get a fair price for many years with you. I like the fast service.
Insurer: Sonnet
By: True News
Everything was fast and easy
Everything was fast and easy , the experience was very understanding and so helpful I’m glad I got my insurance through Sonnet thanks again 👍🏼😀
Insurer: Sonnet
By: Craig
I was charged for an auto policy on my…
I was charged for an auto policy on my visa and never received it. Finance has been looking into a refund for the past two weeks amd i have yet to hear from them. Very disappointed on the service
Insurer: Sonnet
By: Michael
I absolutely LOVE this service
I absolutely LOVE this service. I have been recommending it to everyone I know ! This is the best rates and service I've had in my 11 years of driving!
Insurer: Sonnet
By: Olivia
It was very easy to get my insurance…
It was very easy to get my insurance set up and the price was far below the next closest competitor, but they send far too many follow up emails which got pretty annoying before unsubscribing to them.
Insurer: Sonnet
By: James
Fast affordable easy convenient l…
Fast affordable easy convenient l really like Sonnet
Insurer: Sonnet
By: Norman
Choose wisely. Don't expect quick help.
Honestly, I've been really disappointed with Fetch's customer service, response time and functionality of the app + website. The app + website have had numerous log-in issues for over a year. Some of the reps I had worked with in trying to mend this would laugh and just say 'it is what it is and a lot of account are locked out' - not really helpful. It took nearly a year's time to be able to fully access and utilize my account due to technical errors on Fetch's end. Regarding customer service - I've had claims denied that were clearly new issues. The issues I see here, stemmed from the ability to upload vet records without needing a claim submission. Also, it's unclear on where to upload your first base-line records or just anything that doesn't need an actual claim submission. Think vaccines and routine care. Also, the inability to access my account added to this debacle. Needless to say I've asked for a claim to be rereviewed and it's been over 40 days without an answer or real communication. You don't get to easily work with a claims specialist 1:1 for quick resolutions. Another frustrating piece is my cat was diagnosed with diabetes about 10-11 months after my plan had started ( 4 months ago now) and after repeated emails and chats I still haven't gotten an answer on if there are any brand restrictions on glucose monitors and other supplies. I do appreciate that Fetch covers exam fees for 'sick' visits but, with all of the above it makes dealing with a sick pet just so much more stressful. The worst part is, if you decide an insurance company isn't for you - you now likely have new issues that will become 'preexisting' if you choose to go elsewhere. So making your initial decision is really important. If you're looking for true customer service and a company passionate about your pets as much as you are, I would recommend going elsewhere. But, again my best piece of advice is to thoroughly do your homework on which insurance company is best for you as it's a commitment and not something you can easily change, especially if any new issues arise with your fur baby.
Insurer: Fetch
By: Brittany
Best Insurance overall
This insurance kicks in in only 14 days. It's coverage is great, it's premium is reasonable, the comprehensive list of coverage is what I was looking for. In particular, dental disease because I have Oriental Shorthair cats and my last 2 cost me thousands. I'm also really excited about GoFetch Pay!
Insurer: ASPCA
By: Katy Joyce