209,697+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Multiple claims
I have made numerous claims recently because past claims were never filed. Many have been paid; some denied; some toward the deductible and some still pending. I think that too much was applied to my deductible in 2024 and I submitted an email for clarification. That is still pending. I was out of town for many months and while I had the insurance premiums automatically charged to my checking account, no claims were filed. I worked with a number of representatives at Pets Best to get all the claims filed. It was a bit overwhelming, and they were very helpful. Many of the claims have been paid---denied----or applied to the deductible, but there are still a number pending. I have received emails that they have been received and are in process. Considering the circumstances, the overall response and assistance from Pets Best has been excellent.
This is our first policy with MetLife
This is our first policy with MetLife. We have found it very easy to understand the communications we have had with the company. (That’s not always the case with other companies!) So far, we understand all of the interactions we have had with the MetLife and feel that we are well covered and well informed. Looking forward to working together for the future!
Insurer: MetLife
By: customer
Awesome service!
Super quick turn around on my refund for my cat's vet bill. Always responsive to inquiries.
Insurer: MetLife
By: customer
Easy to apply on line
Easy to apply on line
Insurer: MetLife
By: CATHLEEN SIKORSKI
MetLife Pet is the best
MetLife Pet is the best. When you submit a claim it's a simple easy online process. They review claims and pay out quickly. I highly recommend MetLife Pet.
Insurer: MetLife
By: J M
Worth it? Im not sure.
A $435.00 bill and you covered $76.64 of it. You explained why. I am not impressed. You processed the claim quickly. But that was the only positive. You have covered more of previous claims, but my premiums are double what they once were. My dogs are only 4 and 6 years old, so that was a quick escalation in monthly cost. Would i recommend your service? Probably not.
Insurer: Trupanion
By: Kate
Pet’s Worst Insurance!
This is the worst insurance! They don’t answer the.phone or respond to emails. I’m going to contact CA insurance board and NAPHIA! They tell you to read your EOB. And, say it’s a problem that occurred before your insurance went into effect. A blood test is not a symptom and they don’t contact your vet either.. This insurance is a complete scam!! Don’t fall for it. Look at other people’s complaints, it’s all the same thing!
So far everyone that I have talked to…
So far everyone that I have talked to has been so helpful and so sweet as I am dealing with my sweet Maggie’s recent cancer diagnosis.
Insurer: Trupanion
By: Debi
Customer service is always very…
Customer service is always very helpful. The monthly payment is reasonable and when I do put in a claim to get the claim approved is fairly quickly and definitely easy to do. I would recommend anyone to this linsurance.
Insurer: MetLife
By: Jill Negron
Quick and easy
MetLife Pet is easy to submit a claim and they always pay. Minimum human interaction needed. Last time it was really fast to get the reimbursement. Only down side is that on the first year I paid $45 a month. Now I’m paying $90.
Insurer: MetLife
By: Bruno Ramasco