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READ ALL THE 1 STAR REVIEWS ON YELP
READ ALL THE 1 STAR REVIEWS ON YELP, GOOGLE, AND BEWARE: This pet insurance agency gets you looped into a scam of a policy where if the same accident happens twice, they don't care and won't let you use your policy. Their team also DISCOURAGES YOU TO APPEAL CLAIMS. When my ER Vet called Pets Best to send in a letter to supplement a claim appeal, the customer service agent directed for the vet to NOT APPEAL even though the same accident happened in a different situation. The fact that someone who works for Pets Best would try to sway a vet's right to appeal is so unethical and proves that their own staff knows this insurance agency doesn't authentically care about it's pets/owners and does not review each case based on individual circumstances. Once I voiced my discontent with this situation, I still waited 6 months to get an appeal answer (while still paying for a policy that I thought would later support me) and was still rejected. I've complained about this malpractice of discouraging to appeal multiple times in calls with various agents and asked to speak to a supervisor and was then told to email the main customer service email. I asked to speak to a supervisor over the phone again and haven't heard anything in 4 days. If you're looking for a pet insurance that genuinely cares and empathizes with their clients and makes you feel supported in stressful times of need, like receiving financial support from $5000 in ER bills, DO NOT select Pets Best. They'll take your money ($2,000 in my case) and not blink an eye when you actually need help. I'm at the point where I just want a refund for wasting my hope and energy, considering I haven't received a single cent in support from my claims.
Insurer: Pets Best
By: onlineshopper
Customer service is very experienced…
Customer service is very experienced with customers, and they talk to you like if your part of the family im glad I’m with Trupanion.
Insurer: Trupanion Canada
By: Mike Hinds
You guys are so sweet
You guys are so sweet! Always so knowledgeable!
Insurer: Trupanion
By: melody stein
So far so good
So far so good, but wouldn't cover TPLO..
Insurer: Trupanion
By: Christin Kellett
I have great operators that I speak to…
I have great operators that I speak to when I asked for information for insurance for my pets they’re always there and they get their things and the information to me as soon as possible.
Insurer: Trupanion
By: Dorise Hebenstreit
Expensive for limited benefits
Monthly fees keep going up and benefits going down. Didn't get reimbursed for wellness exam even though I've been paying this monthly fee for years for that coverage. Also, response time has slowed down. Time to move on.
Insurer: Pets Best
By: Angela T
Trupanion offers us the comfort in…
Trupanion offers us the comfort in knowing that we will get the financial support if needed whenever our dogs need surgery or other medical support.
Insurer: Trupanion
By: Peggy Healer
Worth the Security
Haven’t had to worry about much yet, only real annoyance I’ve had to deal with is the payments not wanting to be billed when it says they are (lead to over charge once) because I’m not very functional with subscriptions and money management which is why i avoid them; but felt it was worth it for my dog— really just a personal inconvenience, other than that i havent had a problem thus far
Insurer: Trupanion Canada
By: Zachary Zodiac