218,553+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,553 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Processing and Overpayment Handling
I want to start by saying that I truly value my pet policy with your company. However, I am very frustrated with the automated claims processing system and the way overpayments are being handled. On several occasions, I’ve received letters stating that you overpaid on a claim. When I called to resolve the “overpayment” by providing a card for reimbursement, I was told that repayment must be sent via paper check through the mail. We are in 2026, and many people- myself included- no longer use paper checks. It is a significant inconvenience to have to go to the bank to obtain a check and then mail it back, especially for an error that should not have occurred in the first place. Additionally, when submitting claims, if I know an item is not covered, I clearly mark it as “not covered” on the line items. Despite this, those items are still being processed and paid, which is what is leading to these overpayment situations. This suggests a flaw in the automated system that needs to be addressed.
Insurer: MetLife
By: Bridgett
Our insurance policy saved us $7100…
Our insurance policy saved us $7100 plus on a recent emergency surgery Payment was prompt and submitting the claim was easy
Insurer: MetLife
By: Karen
Clear and easy access
Clear and easy access
Insurer: Nationwide
By: Julia
I’m happy with the ease of submitting a…
I’m happy with the ease of submitting a claim and how fast they settle it. I’m very pleased with MetLife and have recommended them to friends. One friend signed up!!😹
Insurer: MetLife
By: Koko Yee
Easy to get insurance on my pet
Easy to get insurance on my pet
Insurer: Pumpkin
By: Houston Houston
So easy and clear
So easy and clear. I know exactly what I’m getting and how much it costs.
Insurer: MetLife
By: Stephanie
They ultimately paid the claim
They ultimately paid the claim. However, they asked for additional documentation that they already had from a previous claim that they had already processed. Then they used questionable language like if we don’t receive this documentation in 10 days we will be forced to close your claim. Typical insurance: delay, deny, defend.
Insurer: MetLife
By: wtw
Very quick claims processing
Very quick claims processing
Insurer: MetLife
By: customer
Shout Out to ALIA & AMANDA - You are WONDERFUL!
Interaction with company employees is always a positive experience. Shout out to ALIA and to AMANDA! Thank-you for simplifying the claims process.
Insurer: Fetch
By: FetchClient
Best purchase for our dog ever
Best purchase for our dog ever. Met life Pet is so easy to use and their customer service is amazing. Thank you
Insurer: MetLife
By: Margaret